Jordan Hopwood
Katy,TX
Summary
Hardworking professional with reliable, safety-conscious mindset and many years of solid experience in warehouse operations. Proficient in operations of pallet movers, forklifts and swing-reach trucks. Expertise in shipping and receiving, loading, and unloading trucks and order picking and packing.
Reliable professional in logistics and materials handling, known for high productivity levels and efficient task completion. Possess specialized skills in inventory management, safe lifting techniques, and equipment operation. Excel in time management, teamwork, and adaptability, ensuring seamless operations in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Funeral Home Worker
Byrd Funeral Home
Rosenberg, Texas
01.2025 - Current
- Greeted Byrd Funeral Home families with respectful, compassionate service.
- Prepared visitation rooms, chapel spaces, and memorial arrangements for services.
- Assisted with embalming support, body preparation, and casket placement.
- Transported deceased individuals, floral tributes, and service materials safely.
- Coordinated burial paperwork, death certificates, and funeral documentation.
- Maintained clean, orderly funeral home facilities and preparation areas.
- Supported funeral directors with service setup, scheduling, and guest guidance.
- Handled removal calls and after-hours service requests with professionalism.
- Greeted visitors and provided assistance to families during funeral arrangements.
- Reviewed invoices for accuracy prior to submitting payment requests for approval.
- Managed inventory of caskets, urns and other merchandise available for purchase.
- Delivered sympathy cards or floral arrangements for families.
- Coordinated transportation for mourners attending funerals or visitations.
- Prepared burial plots in accordance with cemetery regulations.
- Completed necessary paperwork for final disposition of deceased persons' remains.
- Planned memorials or other special events related to funerals.
- Provided grief counseling support for family members before, during and after services.
Pack - Single
AMAZON
Missouri City, TX
10.2022 - 09.2024
- Executed efficient and accurate packing of single-item orders while adhering to quality standards.
- Contributed to streamlined shipping processes and operational efficiency.
- Performed picking and packing tasks in Amazon fulfillment center operations.
- Scanned packages using handheld devices and updated inventory records.
- Sorted shipments by destination and delivery priority.
- Inspected items for quality and shipping accuracy.
- Followed Amazon safety procedures and workplace cleanliness standards.
- Assisted team members with daily workflow and task coordination.
- Loaded and moved packages throughout Amazon distribution areas.
- Packed boxes and stock using organizational guidelines.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Customer Service Representative (Call Center)
METRO
Houston, TX
05.2021 - 08.2022
- Assisted customers by phone with routes, schedules, fares, trip planning, and service updates.
- Resolved customer inquiries and complaints while maintaining high customer satisfaction.
- Documented customer interactions accurately using CRM and internal systems.
- Provided information regarding transit policies, accessibility services, and transportation options.
- Managed high call volumes while maintaining professionalism and efficiency.
Forklift Operator / Warehouse Associate
Katy Furniture
08.2018 - 08.2020
- Processed inventory records and documentation accurately.
- Coordinated shipping and receiving operations.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Ensured safety procedures were followed when operating forklifts.
- Maintained current forklift training and certification as required by company policies.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Transported material to correct locations and documented inventory changes.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Packaged, labeled and tagged goods before transfer.
- Used handheld scanners for warehouse management system compliance.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Inspected lifts before use to prevent damage to goods.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Maintained yard appearance, keeping ground clean and clear.
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
Education
Funeral Directing
Commonwealth Institute Of Funeral Service
09.2025 - 10.2026
Morton Ranch High School
Katy, TXSkills
- Customer Service
- Remote Support
- Data Entry
- 45 WPM Typing Speed
- Administrative Support
- CRM Systems
- Microsoft Office
- Google Workspace
- Appointment Scheduling
- Documentation & Reporting
- Problem Solving
- Conflict Resolution
- Email & Chat Support
- Time Management
- Multitasking
- Slack
- Zoom
- Microsoft Teams
Timeline
Funeral Directing
Commonwealth Institute Of Funeral Service
09.2025 - 10.2026
Funeral Home Worker
Byrd Funeral Home
01.2025 - Current
Pack - Single
AMAZON
10.2022 - 09.2024
Customer Service Representative (Call Center)
METRO
05.2021 - 08.2022
Forklift Operator / Warehouse Associate
Katy Furniture
08.2018 - 08.2020
Morton Ranch High School