Jordan Hornick
New York,NY
Summary
Proven to excel in high-pressure environments, I strived to significantly enhanced guest satisfaction and sales at Mahogany Prime Steakhouse by mastering cocktail craftsmanship and employing exceptional customer service. As a Bartender, Server Shift Leader and as a team we led ourselves to surpass sales goals through effective upselling and fostered loyal customer relationships, showcasing my variety of skills including strong multitasking ability and in-depth liquor knowledge.
Overview
4
4
years of professional experience
Work History
Bartender
Mahogany Prime Steakhosue
03.2023 - 05.2024
- Served high Guest volumes during special events, nights, and weekends.
- Developed/maintained loyal relationships with Guests through personability and consistently exceeding their expectations.
- Increased customer satisfaction by providing and crafting high-quality cocktails, innovating cocktails to Guest palate.
- Upsold menu, off- menu, and top-shelf items to customers, driving up per sale revenues and maximizing profits.
Server Shift Leader
Mahogany Prime Steakhouse
08.2021 - 05.2024
- Consistently met or exceeded sales goals through upselling techniques.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team with the focus of leading by example, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
Server
The Melting Pot Restaurants Inc.
08.2020 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with TOAST POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Liquor, Beer, and Wine knowledge
Timeline
Bartender
Mahogany Prime Steakhosue
03.2023 - 05.2024
Server Shift Leader
Mahogany Prime Steakhouse
08.2021 - 05.2024
Server
The Melting Pot Restaurants Inc.
08.2020 - 08.2021
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