Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jordan Hort

Gering,NE

Summary

Dynamic customer service professional with a proven track record at Roobet, excelling in problem resolution and relationship building. Adept at enhancing customer satisfaction through effective communication and critical thinking. Recognized for training new representatives and streamlining processes, contributing to improved response times and overall team efficiency.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Roobet
03.2021 - Current
  • Resolved customer inquiries through multiple communication channels, enhancing satisfaction and retention.
  • Processed orders and returns efficiently using CRM software, ensuring accuracy in transactions.
  • Assisted in training new representatives on company policies and customer service best practices.
  • Collaborated with team members to streamline processes, improving response times to customer issues.

Unarmed Security Guard

Guardaworld
05.2020 - 02.2021
  • Monitored premises to ensure safety and security of property and personnel.
  • Conducted regular patrols to deter criminal activity and identify potential hazards.
  • Responded promptly to incidents, providing assistance and coordinating with local law enforcement.
  • Maintained detailed logs of daily activities, incidents, and visitor access for accurate reporting.

Warehouse Worker

Red Bull Distribution
06.2018 - 01.2019
  • Operated forklift to transport materials throughout warehouse efficiently.
  • Conducted inventory checks, ensuring accurate stock levels and organization.
  • Assisted in loading and unloading shipments, maintaining workflow efficiency.
  • Maintained cleanliness and safety standards within work area consistently.

Shift Manager

Pizza Hut
03.2017 - 12.2017
  • Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
  • Learned safety protocols and procedures to maintain a secure working environment.
  • Supported team members in executing tasks, promoting collaboration and efficiency.

Education

High School Diploma -

Scottsbluff High School
Scottsbluff, NE

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Complaint resolution

Timeline

Customer Service Representative

Roobet
03.2021 - Current

Unarmed Security Guard

Guardaworld
05.2020 - 02.2021

Warehouse Worker

Red Bull Distribution
06.2018 - 01.2019

Shift Manager

Pizza Hut
03.2017 - 12.2017

High School Diploma -

Scottsbluff High School

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Jordan Hort