Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jordan Huger

Summary

Dynamic leader with a proven track record at Foodlion, enhancing customer satisfaction and team efficiency. Excelled in problem-solving and employee supervision, significantly improving service quality and operational workflow. Skilled in fostering high morale and streamlining processes, demonstrating a unique blend of technical and interpersonal abilities.

Healthcare professional with strong foundation in supporting medical teams and providing patient care. Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Foodlion
01.2019 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

Certified Medical Assistant

Carillon Family Medicine
05.2023 - 02.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.

Phlebotomy Team Lead

Quest Diagnostics
11.2022 - 05.2023
  • Improved patient satisfaction by consistently providing efficient and accurate blood draws.
  • Enhanced team morale with effective communication and proactive problem-solving strategies.
  • Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
  • Streamlined the phlebotomy process for better time management and increased daily test completion rates.
  • Maintained compliance with safety protocols, minimizing workplace accidents and needlesticks injuries.
  • Established strong relationships with patients through compassionate care and excellent bedside manner.
  • Assisted new hires in adapting quickly to their roles through comprehensive orientation programs.

Education

Associate of Applied Science - Nursing

Mountain Gateway Community College
Clifton Forge, VA
05-2026

Phlebotomist - Laboratory

Mountain Gateway Community College
Clifton Forge, VA
07-2022

High School Diploma -

Parry McCluer High School
Buena Vista, VA
05-2021

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Decision-making
  • Sales support
  • Goal setting
  • Call center management
  • Schedule management
  • Data analysis
  • Employee supervision
  • Documentation and recordkeeping

Certification

  • Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
  • Basic Life Support (BLS) - American Heart Association.
  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).

Timeline

Certified Medical Assistant

Carillon Family Medicine
05.2023 - 02.2024

Phlebotomy Team Lead

Quest Diagnostics
11.2022 - 05.2023

Customer Service Supervisor

Foodlion
01.2019 - Current

Associate of Applied Science - Nursing

Mountain Gateway Community College

Phlebotomist - Laboratory

Mountain Gateway Community College

High School Diploma -

Parry McCluer High School

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Jordan Huger