Jordan Huger
Summary
Dynamic leader with a proven track record at Foodlion, enhancing customer satisfaction and team efficiency. Excelled in problem-solving and employee supervision, significantly improving service quality and operational workflow. Skilled in fostering high morale and streamlining processes, demonstrating a unique blend of technical and interpersonal abilities.
Healthcare professional with strong foundation in supporting medical teams and providing patient care. Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management. Qualified Registered Nurse with background in assisting healthcare professionals and providing patient care. Skilled in clinical procedures and medical administration, contributing to improved patient outcomes. Demonstrated ability in patient communication and maintaining medical records efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Foodlion
Lexington, VA
01.2019 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Certified Medical Assistant
Carillon Family Medicine
Buena Vista, VA
05.2023 - 02.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Phlebotomy Team Lead
Quest Diagnostics
Lexington, VA
11.2022 - 05.2023
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
- Streamlined the phlebotomy process for better time management and increased daily test completion rates.
- Maintained compliance with safety protocols, minimizing workplace accidents and needlesticks injuries.
- Established strong relationships with patients through compassionate care and excellent bedside manner.
- Assisted new hires in adapting quickly to their roles through comprehensive orientation programs.
Education
Associate of Applied Science - Nursing
Mountain Gateway Community College
Clifton Forge, VA05-2026
Phlebotomist - Laboratory
Mountain Gateway Community College
Clifton Forge, VA07-2022
High School Diploma -
Parry McCluer High School
Buena Vista, VA05-2021
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Decision-making
- Sales support
- Goal setting
- Call center management
- Schedule management
- Data analysis
- Employee supervision
- Documentation and recordkeeping
Certification
- Basic Life Support (BLS) - American Heart Association. Exp:11/2027
- Certified Clinical Medical assistant (NHA).Certification number: #P7G609L8
- Registered Nurse - License number: 0001346724
Timeline
Certified Medical Assistant
Carillon Family Medicine
05.2023 - 02.2024
Phlebotomy Team Lead
Quest Diagnostics
11.2022 - 05.2023
Customer Service Supervisor
Foodlion
01.2019 - Current
Associate of Applied Science - Nursing
Mountain Gateway Community College
Phlebotomist - Laboratory
Mountain Gateway Community College
High School Diploma -
Parry McCluer High School