Jordan Hughes
Waxahachie
Summary
Dedicated and compassionate Health Service Assistant with a proven track record in providing exceptional patient care and ensuring a safe and welcoming environment within a mental health clinic. I am also skilled in customer service, problem-solving, and effective communication. Proficient in de-escalating tense situations and collaborating with healthcare professionals to deliver high-quality care. I also have experience in skilled nursing social work health services at a senior care level. I am proficient in ordering DME equipment, creating care plans, conducting patient assessments, and coordinating discharge planning. Additionally, I excel at making referrals to home health organizations, group homes, and psychologists to ensure optimal care for my clients.
Overview
5
5
years of professional experience
Work History
Health Service Assistant
Metrocare
07.2023 - Current
- Maintain a safe and secure environment for patients and staff at a mental health clinic as a Health Service Assistant (HSA).
- Greeted and assisted patients upon arrival, ensuring a positive and welcoming experience.
- Escorted patients to appointments and provided guidance and support throughout their visit.
- Effectively de-escalated tense situations and intervened in potential violent incidents, ensuring the safety of all individuals involved.
- Collaborated with healthcare professionals to provide exceptional care and support to patients with mental health needs.
- Demonstrated strong communication skills by effectively communicating with patients, staff, and emergency services when necessary.
Social Service Worker
Parkwood Healthcare
08.2024 - 12.2024
- Conduct thorough assessments to understand resident needs and create a discharge plan.
- Document assessments and progress in the electronic health record system.
- Order essential equipment such as walkers, wheelchairs, and bed side commodes.
- Refer residents to home health, care homes, and mental health services.
- Lead weekly meetings to discuss and update residents' health plans.
- Advocate for residents and their families to ensure a supportive care environment.
- Issued and Explained NOMNC's to patients.
Drive through Arbys
Arbys
06.2020 - 08.2021
- Demonstrated strong customer service skills by providing friendly and efficient service to drive-thru.
- Successfully handled high-pressure situations by multitasking and prioritizing orders during peak hours.
- Consistently met and exceeded sales goals by upselling and promoting new menu items to customers.
- Trained and mentored new team members on drive-thru procedures, resulting in improved efficiency and customer satisfaction.
- Maintained a clean and organized work station, adhering to health and safety guidelines.
Education
Associate in Arts (A.A.) - liberal arts education
Dallas College
07.2023
Bachelor of Arts - Social Work
The University of Texas At Arlington
Arlington, TX12-2024
Master of Arts - Direct Practice in Mental Health & Substance Use
The University of Texas At Arlington
Arlington, TX05-2026
Military Social Work Graduate Certificate
The University of Texas At Arlington
Arlington, TX05-2026
Skills
- Exceptional problem-solving abilities
- Meticulous attention to detail
- High emotional intelligence
- Dedicated and hardworking
- Extensive safety awareness
- Knowledgeable in mental health and developmental disabilities
- Strong customer service skills
- Patient with clients
- Proficient in multitasking and time management
- Ability to excel in managing stressful situations
Timeline
Social Service Worker
Parkwood Healthcare
08.2024 - 12.2024
Health Service Assistant
Metrocare
07.2023 - Current
Drive through Arbys
Arbys
06.2020 - 08.2021
Associate in Arts (A.A.) - liberal arts education
Dallas College
Bachelor of Arts - Social Work
The University of Texas At Arlington
Master of Arts - Direct Practice in Mental Health & Substance Use
The University of Texas At Arlington
Military Social Work Graduate Certificate
The University of Texas At Arlington
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