Summary
Overview
Work History
Skills
Websites
Timeline
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Jordan Hughes

Jordan Hughes

Powell

Summary

Results-driven Manager with a strong background in operations management, customer satisfaction, and technical support. Proven ability
to enhance team performance, streamline scheduling, and drive revenue growth by fostering creativity and efficiency. Skilled in strategic
problem-solving and effective communication, consistently improving customer loyalty and overall business success.

Overview

8
8
years of professional experience

Work History

Store Manager

Jake's Toggery
Columbus
09.2023 - Current
  • Managed inventory and resource coordination to support smooth business operations.
  • Implemented customer service strategies that improved satisfaction, engagement, and retention.
  • Communicated with leadership through meetings, reports, and professional correspondence.
  • Prepared and analyzed weekly performance reports and KPIs to guide decision-making and drive results.

Operations | Event Manager

Lighthouse Immersive Artspace
Columbus
10.2021 - 08.2023
  • Managed recruitment, onboarding, scheduling, and team development.
  • Oversaw office operations, client support, and conflict resolution.
  • Improved customer service strategies to boost satisfaction and retention.
  • Streamlined workflows to enhance efficiency and collaboration.
  • Managed office supplies, inventory, and expense tracking to support seamless business operations.
  • Coordinated technical setups for meetings, presentations, and corporate events, ensuring smooth execution.

Co-Director

Penzone Salon And Spas
Dublin
10.2022 - 05.2023
  • Organized employee and client appointments to maximize efficiency and satisfaction.
  • Supervised a team of over 50 employees, providing leadership, training, and performance management.
  • Ensured client satisfaction by overseeing service quality and resolving issues promptly.
  • Organized and executed special events, coordinating logistics and team assignments.
  • Managed recruitment, hiring, and onboarding processes to build strong teams.
  • Handled conflict resolution and employee relations to maintain a positive work environment.

Operations Manager

AMC Theatres
Columbus
09.2017 - 10.2021
  • Managed recruiting, scheduling, and payroll to support efficient operations.
  • Maintained inventory systems and provided technical support for equipment.
  • Resolved customer and team issues in a fast-paced environment, ensuring high service standards.
  • Streamlined workflows through cross-department collaboration and process improvements.
  • Cross-trained staff to boost team flexibility and performance.

Skills

  • Proficient in Google Workspace (Docs, Drive) and Microsoft Office Suite (Word, Excel, PowerPoint)
  • Operations management and workflow optimization
  • Customer service and conflict resolution
  • Schedule coordination and productivity planning
  • Recruiting, training, and performance management

Websites

Timeline

Store Manager

Jake's Toggery
09.2023 - Current

Co-Director

Penzone Salon And Spas
10.2022 - 05.2023

Operations | Event Manager

Lighthouse Immersive Artspace
10.2021 - 08.2023

Operations Manager

AMC Theatres
09.2017 - 10.2021

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Jordan Hughes