Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Hyland

Aurora,CO

Summary

I started in the automotive industry drying cars at a car wash. After a few years of a few random jobs, I started as a CSR in a small collision center in Northern Michigan. Ever since, I have experienced the exciting growth of this industry.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Collision Estimator

Williams Chevrolet
04.2013 - 07.2018
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
  • Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
  • Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.

Estimator

Abra Auto Body
08.2018 - 10.2018
  • Streamlined estimation process for faster turnaround times with the implementation of new software tools.
  • Worked closely with colleagues and insurance companies directly and indirectly to provide the best possible repair for customer vehicles.
  • Conducted thorough vehicle damage evaluation to gather essential information for precise estimates, minimizing potential change orders during repair phases.
  • Mentored junior estimators in company processes and best practices, increasing the team''s overall effectiveness.

Estimator

Caliber Collision
10.2018 - 04.2020
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Identified areas for cost saving to help increase profitability and lower client costs.

Office Administrator

Highlands Ranch Collision Center
07.2020 - 12.2021
  • Wrote estimates for customers, supplements in the shop with technicians and painters.
  • Reported Accounts Receivable with management and owners.
  • Scheduling, filing
  • Worked directly with State Farm as a DRP facility.
  • Matched estimates from insurance companies.

Service Advisor

Gerber Collision
12.2021 - 04.2023
  • Worked directly with most major insurance companies including Allstate, State Farm, Liberty Mutual/Safeco, USAA, Nationwide.
  • Followed insurance guidelines for DRP quality performance.
  • Finalized estimates/supplements with technicians and painters to provide accurate cycle times.
  • Reviewed and adjusted AR within repair plans to insure the job was completed and done right within accounting/management systems.

Service Advisor

Schomp Collision
11.2023 - Current
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Education

High School Diploma -

Boyne City High School
Boyne City, MI
06.2012

Skills

  • Computer Skills
  • Repairs Scheduling
  • Service Recommendations
  • Vehicle Assessment
  • Service Estimates
  • Cost Estimation
  • Documentation and Reporting

Certification

Previously I-Car certified for Honda, Ford and also Platinum. My platinum certification expired in 2018

Timeline

Service Advisor

Schomp Collision
11.2023 - Current

Service Advisor

Gerber Collision
12.2021 - 04.2023

Office Administrator

Highlands Ranch Collision Center
07.2020 - 12.2021

Estimator

Caliber Collision
10.2018 - 04.2020

Estimator

Abra Auto Body
08.2018 - 10.2018

Collision Estimator

Williams Chevrolet
04.2013 - 07.2018

High School Diploma -

Boyne City High School
Jordan Hyland