Hi, I’m
Jordan Ince
Charlotte
Summary
Talented professional with customer service and front desk experience. Skilled in managing high-volume customer inquiries, data entry, and administrative duties. Possesses excellent communication and organizational skills. Demonstrated ability to provide courteous and efficient service in fast-paced environments. Known for exceptional communication and multitasking abilities, consistently delivering superior service and guidance.
Overview
6
years of professional experience
Work History
Life Time Healthy Way of Life
Membership Concierge II
10.2024 - Current
Job overview
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives and facilitates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Sport Clips at Friendly Center
Professional Hairstylist
07.2023 - 10.2024
Job overview
- Execute precision haircuts and provide an MVP experience involving hair and scalp treatments, hot steamed towel with face and scalp manipulations and neck and shoulder treatments
- Maintain an organized workstation, adhering to salon and state board sanitation and safety standards.
- Build relationships with clients by consistently delivering excellent guest service and an extraordinary experience.
City of Greensboro Parks and Recreation
Front Desk Attendant
11.2018 - 10.2024
Job overview
- Assist members with account maintenance, program and service changes, and processing payments.
- Facilitates guest needs by providing information and resolving concerns
- Upkeep a clean and safe recreation environment
- Professionally receive and moderate incoming phone calls and directs questions to the proper channels.
- Trained and supervised new front desk staff employees, providing guidance and coaching as needed.
- Operate as the first point of contact for all members and guests entering the facility.
Education
Providence High School
Guilford Technical Community College
Cosmetology Diploma
05.2023
Skills
- Professional Demeanor
- Customer Service Expertise
- Exceptional Communication
- Guest Relations
- Excellent Multitasking
- Client Retention Strategies
- Highly Adaptable
- Strong Work Ethic
- Active Listening
Awards
- Stylist of the Quarter (Second Quarter 2024)
- Outstanding Performance- Sport Clips at Friendly 2024
- Shear Excellence Award -Sport Clips Team Triad
- GTCC Honor Roll, Spring 2022-2023
Timeline
Membership Concierge II
Life Time Healthy Way of Life
10.2024 - Current
Professional Hairstylist
Sport Clips at Friendly Center
07.2023 - 10.2024
Front Desk Attendant
City of Greensboro Parks and Recreation
11.2018 - 10.2024
Guilford Technical Community College
Cosmetology Diploma
Providence High School
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