MIA KAZMERCHEK
Wauwatosa,WI
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication with great attention to detail.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
MEMBERSHIP CONCIERGE II
Life Time Fitness Inc
07.2024 - Current
- Assists guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provides exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedies issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
MORTGAGE LOAN ORIGINATOR
A Better Mortgage Company, Inc.
03.2024 - Current
- Collaborates with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
- Analyzes applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Maintains up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
EDUCATOR / VISUAL MERCHANDISING SPECIALIST
Lululemon Athletica
08.2022 - 07.2024
- Implemented key product stories, product placement strategies, and sell through strategies by managing merchandise changes as well as product display and mannequin styling, in accordance with company standards and adapted to the individual store need
- Lead the merchandising team by providing direct feedback and in-the-moment training related to brand standards, product placement, and visual display techniques to support team members ongoing learning and development
- Created strategic plans for merchandising shifts and large sales events and assisted with community events on the Community Team.
- Optimized product visibility throughout store by regularly rotating inventory based on performance metrics, reducing dead stock levels significantly.
CLOSING SPECIALIST
Lakefront Title, LLC
03.2021 - 08.2022
- Facilitated mortgage loan closings to ensure customer understanding and satisfaction by collaborating with lenders, real estate agents, other company closers and title examiners on transactional and title issues encountered
- Managed multiple concurrent transactions while maintaining attention to detail, ensuring all timelines were met without sacrificing accuracy or customer satisfaction levels.
- Confirmed accurate funding, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
LOAN VERIFICATION SPECIALIST (TEMPORARY)
ACAP SME, LLC
01.2021 - 02.2021
- Leveraged strong organizational skills to manage multiple loan applications simultaneously, prioritizing tasks effectively to meet deadlines.
- Collaborated with underwriters to ensure accurate assessment of risk in each loan application, leading to better decision making.
UNIVERSAL BANKING REPRESENTATIVE
Town Bank
10.2019 - 01.2021
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions to help achieve top 3% in customer service score across all charters of Wintrust Corporation
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
OFFICE MANAGER
Wantable Inc.
02.2019 - 09.2019
- Helped assist Chief Operations Officer in tracking and analyzing data that increased profits and decreased shipping costs with new logistics company
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
Customer Experience Coordinator /Retail Sales Key Holder
TJX Companies
04.2017 - 02.2019
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Went from part-time employee to key holder in 6 months at the company.
Education
Bachelor's of Arts - Interdisciplinary Studies
Arizona State University
Tempe, AZ12.2020
Skills
- Customer Service and Sales
- Notary
- Microsoft Office
- SoftPro
- QuickBooks
- Supervisor/Management
- Visual Merchandising
- Administrative Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MEMBERSHIP CONCIERGE II
Life Time Fitness Inc
07.2024 - Current
MORTGAGE LOAN ORIGINATOR
A Better Mortgage Company, Inc.
03.2024 - Current
EDUCATOR / VISUAL MERCHANDISING SPECIALIST
Lululemon Athletica
08.2022 - 07.2024
CLOSING SPECIALIST
Lakefront Title, LLC
03.2021 - 08.2022
LOAN VERIFICATION SPECIALIST (TEMPORARY)
ACAP SME, LLC
01.2021 - 02.2021
UNIVERSAL BANKING REPRESENTATIVE
Town Bank
10.2019 - 01.2021
OFFICE MANAGER
Wantable Inc.
02.2019 - 09.2019
Customer Experience Coordinator /Retail Sales Key Holder
TJX Companies
04.2017 - 02.2019
Bachelor's of Arts - Interdisciplinary Studies
Arizona State University
Certification
- CNP - Certified Notary Public
- First Aid/CPR Certified
- Licensed Mortgage Loan Originator - NMLS ID: 2011100
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