Nya Hernandez
New York,NY
Summary
Service-oriented concierge with a proven track record of facilitating guest satisfaction in hospitality roles. Demonstrates prompt response to guest requests and complaints, providing immediate information and resolutions.
Overview
6
6
years of professional experience
Work History
Membership Concierge
Life Time Fitness Inc
New York
07.2022 - Current
- Auditing of new memberships to ensure all memberships are within lifetime compliance
- Utilize CRM dynamics for tour outreaches, and leads for new membership sign ups as a way of generating revenue for the facility
- Offering friendly and efficient service to customers, handled challenging situations with ease
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Life Cafe Barista
Life Time Fitness Inc
New York
07.2022 - 09.2023
- Provided exceptional customer service to gym members and guests in the cafe
- Prepared and served a variety of food and beverages, adhering to health and safety standards
- Managed cash transactions and operated POS system with accuracy
- Maintained cleanliness and organization of the cafe area, including food display and seating areas
- Assisted with inventory management, including restocking supplies and placing orders
- Collaborated with cafe team members to ensure smooth operation during peak hours
- Communicated effectively with customers to address inquiries, resolve issues, and promote specials or promotions.
Spa Associate
Posh Princess Palace
Lodi, NJ
07.2018 - 07.2022
- Maintain a clean and organized work environment
- Provide expedient, friendly, and efficient customer service
- Direct phone calls to proper department
- Facilitate and lead activities for children ages 3+
- Greet and welcome customers with friendly disposition
- Fulfill customer beautification requests to their satisfaction.
Brand Ambassador
Barbizon Modeling
New York
11.2018 - 02.2019
- Set up and break down employee work space in various locations
- Recruited new talent for company modeling agency
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion
- Approached strangers and interacted in natural conversation with the goal of developing brand loyalty.
Education
Bachelor of Arts - Architectural Technology
York City College of Technology of The City, University of New YorkSkills
- Photoshop
- Billing and Payment processing
- Google Apps (Sheets)
- Sales
- Customer Service
- Guest Services
- Training and mentoring
- Hospitality
Timeline
Membership Concierge
Life Time Fitness Inc
07.2022 - Current
Life Cafe Barista
Life Time Fitness Inc
07.2022 - 09.2023
Brand Ambassador
Barbizon Modeling
11.2018 - 02.2019
Spa Associate
Posh Princess Palace
07.2018 - 07.2022
Bachelor of Arts - Architectural Technology
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