Summary
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Jordan Innocent

Newark

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Customer Service Representative

Family Dollar
06.2025 - 08.2025
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought ways to improve processes and services provided.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Barringer High School
Newark, NJ

Skills

  • Account maintenance
  • Effective complaint management
  • Appointment coordination
  • Route optimization
  • In-store support
  • Retail store support

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Interests

  • I like working with my hands and fixing things
  • Playing Sports
  • Volunteering
  • Music
  • I enjoy helping others and giving back to the community
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Customer Service Representative

Family Dollar
06.2025 - 08.2025

Barringer High School