MAIRA ESQUEDA
Cedar Hill,TX
Summary
Managed high-volume call center operations, delivering exceptional bilingual support.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Time Warner Cable
Dallas, TX
09.2020 - 05.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Delivered prompt service to prioritize customer needs.
Outbound Call Center Agent
Walgreens Prime
Irving, TX
11.2018 - 08.2020
- Automated processes to manage remote network.
- Boosted customer service satisfaction ratings through consistent quality control.
- Approved and terminated customer contracts upon request.
- Submitted refill request for delivery to patients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
Manager
Irving Myotherapy
Dallas, TX
02.2013 - 09.2018
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Managed office operations while scheduling appointments.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
No Degree - Pharmacy
Everest College
Arlington, TXHigh School Diploma - undefined
Macarthur High School
Irving, TX06.2007
Skills
- Customer Communication
- Account Maintenance
- Payment Processing
- Quality Assurance
- Account Updating
- Call Center Operations
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Time Warner Cable
09.2020 - 05.2022
Outbound Call Center Agent
Walgreens Prime
11.2018 - 08.2020
Manager
Irving Myotherapy
02.2013 - 09.2018
High School Diploma - undefined
Macarthur High School
No Degree - Pharmacy
Everest College