Jordan Jackson
Fort Collins,CO
Summary
Dedicated Director of Operations with a proven track record of successfully leading teams, nurturing a positive work culture, and overseeing comprehensive financial operations within the home healthcare industry. Seeking to leverage my expertise and experience to drive operational excellence and contribute to the continued success of a dynamic growing Health & Fitness organization.
Overview
8
8
years of professional experience
Work History
Director of Operations
Team Select Home Care
04.2022 - Current
- Led strategic implementation of new survey database to enhance patient/client satisfaction, improve employee retention, and utilize feedback for quality improvement purposes
- Oversee all levels of financial operations for the branch in Workday/Adaptive, including over $10M in annual revenue, SG&A expenses, and report out monthly P&L to Vice President of Operations
- Experience in reviewing statistical and analytical reports and exporting data as needed into pivot tables for further review and strategic operational decision making
- Compiled data and identified operational and market trends from prior periods to assist with building out budget for the sequential year
- Manage Account Receivable aging reports and improve monthly cash flow by identifying billing/payment discrepancies to ensure accurate and timely payment from payors
- Led a growing team through transitional and organizational changes, communicated appropriate objectives and expectations, alleviated concerns and ensured procedural adoption
- Fulfill all facets of hiring and employee development including 90-day and annual performance evaluations, continual training initiatives, quarterly review of company and employee KPI’s, and initiated performance improvement plans
- Work cross-functionally with Sales and Marketing teams to grow patient census and develop a plan to invest in community events and sponsorships which resulted in direct ROI, these initiatives led to an increase in referrals by 24% Q/Q
- Served on an employee/patient retention committee and uncovered underlying issues that led to attrition
- Developed valuable retention strategies ultimately helping the company maintain a competitive edge in the market.
Operations Manager
Team Select Home Care
09.2021 - 04.2022
Relationship Manager
Team Select Home Care
03.2019 - 09.2021
Client Service Representative
Team Select Home Care
03.2019 - 06.2019
Internship
Banner Health & Wellness Department
08.2018 - 12.2018
- Facilitated the planning and execution of biometric screenings, health fairs, and other events for Banner employees and other partnered organizations
- Shadowed senior management during budget meetings and event planning meetings for the Wellness department.
Patient Access Representative
UC Health Windsor Family Medicine
08.2017 - 08.2018
- Successfully led new hire training sessions (i.e
- Registration, insurance coverage verification, scheduling)
- Strong understanding of HIPAA privacy laws and established methods to improve efficiency and quality of compliance
- Experienced at effectively managing complaints from patients and family members and deescalating situations.
Patient Care Coordinator
Critical Care Pulmonary & Sleep Associates
01.2016 - 07.2015
- Supported company acquisition along with an EMR merger working alongside the project manager to learn EPIC and add valuable input as an end user.
Education
Bachelor of Science - Health Care Management
Metropolitan State University of Denver
Skills
- Operational Efficiency
- Market Analysis
- Strategic Planning
- Project Management
- Process Improvement
- Employee Development
- P&L Management
- Revenue Growth
Timeline
Director of Operations
Team Select Home Care
04.2022 - Current
Operations Manager
Team Select Home Care
09.2021 - 04.2022
Relationship Manager
Team Select Home Care
03.2019 - 09.2021
Client Service Representative
Team Select Home Care
03.2019 - 06.2019
Internship
Banner Health & Wellness Department
08.2018 - 12.2018
Patient Access Representative
UC Health Windsor Family Medicine
08.2017 - 08.2018
Patient Care Coordinator
Critical Care Pulmonary & Sleep Associates
01.2016 - 07.2015
Bachelor of Science - Health Care Management
Metropolitan State University of Denver