Jordan Jacobs
Winder,GA
Summary
Dynamic healthcare professional with extensive experience at Landmark Hospital, excelling in patient appointment coordination and HIPAA compliance. Recognized for enhancing patient satisfaction through effective communication and strong organizational skills. Proven ability to train staff and streamline processes, ensuring efficient operations and high-quality patient care. BLS certified and adaptable to fast-paced environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Unit Secretary/Telemetry Monitor Technician
Landmark Hospital
Athens, GA
06.2024 - Current
- Scheduled patient appointments and managed physician calendars efficiently.
- Coordinated patient admissions and discharge processes to enhance workflow.
- Maintained accurate patient records using electronic health record systems.
- Assisted healthcare staff with administrative tasks and documentation requirements.
- Communicated effectively with patients, families, and medical personnel regarding inquiries.
- Implemented organizational systems to improve office efficiency and access to information.
- Trained new staff on office procedures and electronic systems for optimal performance.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Processed lab paperwork and requests according to physicians' orders.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Monitored patient vital signs using telemetry equipment to ensure timely response to changes in health status.
- Fostered strong relationships with other members of the healthcare team by demonstrating professionalism, reliability, and excellent interpersonal skills at all times.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
Patient Care Technician
Landmark Hospital
Athens, GA
10.2023 - 06.2024
- Assisted nursing staff with patient care and daily activities to enhance comfort and well-being.
- Monitored vital signs and reported changes to healthcare team for prompt intervention.
- Documented patient observations accurately in electronic health records, ensuring data integrity.
- Educated patients on post-discharge care instructions, improving understanding and compliance.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced stress for patients and families through effective communication and empathetic support.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Registrar
St Marys Hospital
Athens, GA
01.2021 - 10.2023
- Managed patient admissions, ensuring accuracy of demographic and insurance information.
- Developed streamlined registration processes to enhance patient flow and reduce wait times.
- Trained and mentored new staff on electronic health record systems and compliance protocols.
- Collaborated with clinical teams to resolve registration discrepancies efficiently.
- Facilitated communication between departments to enhance patient experience and service delivery.
- Greeted every guest with personable approach and provided knowledgeable service.
- Maintained confidentiality of patient information in accordance with HIPAA regulations and hospital policies.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Collected and processed co-payments
- Imaged and scanned patient and registration documentation into electronic patient records.
- Increased patient satisfaction scores by consistently providing compassionate and empathetic support during the registration process.
Manager on Duty
Athens Skate Inn
Athens, GA
08.2015 - 04.2022
- Supervised daily operations, ensuring safety and adherence to facility protocols.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented process improvements, enhancing efficiency in shift management and resource allocation.
- Conducted regular inspections of equipment and facilities, maintaining optimal operational standards.
- Resolved customer inquiries and complaints, fostering a positive experience for all guests.
- Collaborated with management to strategize promotional events, increasing customer engagement and attendance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Increased sales by building strong relationships with retail clients and providing tailored solutions for their needs.
- Processed customer transactions accurately and efficiently using point-of-sale (POS) systems.
- Managed cash drawer, ensuring accurate cash handling and balancing at shift end.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Returns Shipping
Readerlink
Bethlehem, GA
01.2019 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Education
High School Diploma -
Oconee County High School
Watkinsville, GA05-2018
Skills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
- Appointment scheduling
- HIPAA compliance
- Nursing station operations
- Professional telephone etiquette
- Lab test documentation
- Patient appointment coordination
- Follow-up appointment scheduling
- Supply ordering
- Organization and time management
- Adaptable and flexible
- CPR certified
- Scheduling tests and procedures
- Flexible schedule
- BLS certified
Timeline
Unit Secretary/Telemetry Monitor Technician
Landmark Hospital
06.2024 - Current
Patient Care Technician
Landmark Hospital
10.2023 - 06.2024
Registrar
St Marys Hospital
01.2021 - 10.2023
Returns Shipping
Readerlink
01.2019 - 09.2021
Manager on Duty
Athens Skate Inn
08.2015 - 04.2022
High School Diploma -
Oconee County High School