Shirley Crist
Jeffersonville
Summary
Healthcare professional with solid track record in administrative roles, prepared for dynamic healthcare environments. Known for effectively managing patient records and supporting medical staff to improve operational efficiency. Valued for reliability and adaptability, fostering cooperative team atmosphere and delivering consistent results.
Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Dedicated Unit Secretary and Cardiac Monitor Technician with proven strengths in customer service, communication, and HIPAA compliance. Committed to facilitating effective patient care and enhancing team collaboration in high-pressure healthcare environments.
Detail-oriented professional with extensive experience in cardiac monitoring and administrative support. Known for exceptional organizational skills, timely response to emergencies, and effective training of new staff, contributing to improved patient outcomes and operational efficiency.
Experienced healthcare support specialist delivering high-quality patient care through meticulous monitoring and communication. Proven ability to train and mentor staff while ensuring adherence to HIPAA regulations and maintaining a positive work environment.
Overview
22
22
years of professional experience
Work History
Unit Secretary/Cardiac Monitor Technician
Baptist Health Floyd
1850 State St. New Albany, IN 47150
05.2017 - Current
- Monitored patient vital signs to identify and report abnormalities.
- Collaborated with nursing staff to ensure timely responses.
- Promoted a positive work environment through active collaboration with peers, supervisors, and other healthcare professionals within the facility.
- Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
- Troubleshot monitor equipment issues, ensuring uninterrupted surveillance of patients'' heart activity.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
- Optimized response times during emergencies by promptly notifying appropriate staff members about concerning cardiac events or trends observed in monitoring data.
- Facilitated smooth transitions in patient care by accurately reporting pertinent information during shift hand-offs between Monitor Technician colleagues.
- Supported effective decision-making by providing real-time updates on significant rhythm changes to healthcare providers.
- Adhered to strict hospital protocols regarding patient privacy and confidentiality throughout daily tasks and interactions.
- Assisted in the training of new Monitor Technicians, promoting a cohesive team environment and efficient workflow.
- Operated telemetry equipment for continuous cardiac monitoring and data transmission.
- Provided training and mentorship to junior technicians on best practices in patient monitoring.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Assisted in reducing errors in medication administration by accurately transcribing physician orders.
- Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
- Optimized patient flow through unit by effectively managing bed assignments and transfers.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
Unit Secretary/Telemetry Monitor Technician
Kentuckiana Medical Center
4601 Medical Plaza Way, Clarksville, IN. 47129
12.2014 - 04.2019
- Assisted nursing staff with ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Fostered strong relationships with other members of the healthcare team by demonstrating professionalism, reliability, and excellent interpersonal skills at all times.
- Ensured accurate record-keeping for all monitored patients, facilitating timely interventions when necessary and promoting effective communication among healthcare team members.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
Evening Monitor Personnel at Recovery House
Miracles, IN
150 N Market, Wichita, Ks 67214
09.2013 - 09.2014
- I would drive our clients to Recovery meetings, appointments, and to the grocery store as needed.
- I would do intakes, belonging & body searches of new clients coming into the Recovery house.
- I would pass Medication in the evening that was prescribed by the Dr.
- I would do nightly bed checks on the clients to make sure no one had left the recovery house.
- If needed we would do room searches and drug testing of the clients. Would notify the Director if any drugs were found.
- I would give a through report to the oncoming shift.
Health Unit Coordinator
Galichia Heart Hospital
2610 N Woodlawn, Wichita, Ks. 67214
12.2009 - 02.2013
- Coordinated patient admissions and discharges, ensuring efficient flow of operations.
- Managed scheduling for medical staff, optimizing daily workflow and resource allocation.
- Facilitated communication between departments, enhancing collaboration and information sharing.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Assembled and maintained patient medical records and other documents related to patient care.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
Unit Secretary CVU
Palos Community Hospital
12251 S 80th Ave. Palos Heights, IL. 60463
02.2004 - 08.2009
- Facilitated communication between departments, enhancing information flow and service delivery.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Processed medical records with a focus on accuracy and compliance with hospital policies.
- Assisted in training new staff on administrative procedures and hospital protocols.
Education
No Degree - Nursing
Emporia State University
Emporia, KSCertificate - Certified Monitor Tech.
Kentuckiana Medical Center
Clarksville, IN 4712912-2014
Certificate - Unit Secretary
St Joseph Medical Center
Wichita, KS03-1991
EMT-A - EMS
Hamilton EMS
Hamilton, IL09-1983
GED -
Kirkwood Community College
Washington, IA08-1980
Skills
- Incoming call reception
- Customer service
- Strong organization
- Incoming call management
- HIPAA compliance
- Unit secretary training
- Medical records maintenance
- Nursing station operations
Timeline
Unit Secretary/Cardiac Monitor Technician
Baptist Health Floyd
05.2017 - Current
Unit Secretary/Telemetry Monitor Technician
Kentuckiana Medical Center
12.2014 - 04.2019
Evening Monitor Personnel at Recovery House
Miracles, IN
09.2013 - 09.2014
Health Unit Coordinator
Galichia Heart Hospital
12.2009 - 02.2013
Unit Secretary CVU
Palos Community Hospital
02.2004 - 08.2009
No Degree - Nursing
Emporia State University
Certificate - Certified Monitor Tech.
Kentuckiana Medical Center
Certificate - Unit Secretary
St Joseph Medical Center
EMT-A - EMS
Hamilton EMS
GED -
Kirkwood Community College