Jordan Jaffe

Drive end-to-end sales for home care business startup packages by converting warm leads through strategic consultations, relationship-building, and contract negotiation.

• Conduct outbound outreach to warm prospective clients, generating interest and qualifying opportunities.
• Lead phone and video consultations to deliver tailored sales presentations.
• Manage the full sales cycle from initial outreach through negotiation and contract execution (2–3 month average cycle).
• Maintain strong follow-up processes to nurture leads and maximize conversions.
• Negotiate and close contracts averaging $10,500+ per engagement.
• Track pipeline activity and performance metrics through CRM systems.
• Navigate client escalations to maintain motivation, manage expectations, and coordinate communication adjustments with their assigned account managers.

Accomplishments

• Set a company record for the fastest full-program sale by a new employee, closing the first contract in 35 days (the old record was 38 days).
• Generated over $400,000 in total sales, year to date.
• Ranked #2 in sales year-to-date among a team of six consultants.
• Ranked #1 in conversions of previously contacted (re-engaged) leads, demonstrating strong follow-up strategy and relationship-building skills.

Responsible for managing accounts and improving operational processes to increase sales and customer service standards for the Identification Systems U.S. market.

• Created, streamlined, and implemented new operational processes to significantly increase efficiency and standards.
• Initiated and implemented customer surveys, marketing materials, communications, new training documents and presentations.
• Processed purchase orders, invoices, credits and shipments.
• Forecasted and purchased all incoming inventory while managing current inventory to limit loss prevention and shipment issues.
• Trained new employees on internal processes and platforms.

Accomplishments

• Managed the #1 highest-grossing department in the U.S. office.
• Consistently achieved the highest customer satisfaction rate above 90% (expectation was 80%).
• Tested and implemented operational procedures to decrease lead time on orders from 6 weeks to 2 weeks and from 4 days to 1 day.
• Increased customized orders by simplifying the ordering process and increasing the average purchase order by $2,000.00.

Responsible for developing and managing relationships to maintain and exceed customer service focus and sales.

• Managed healthcare staffing, placing 80-100 physicians (highest management on record: 150-180 physicians) for interim positions.
• Focused efforts on successful onboarding, client retention standards, and reduction of churn.
• Project managed multiple, simultaneous customer projects, providing key support for licensing, credentialing, contracting and salary negotiations.
• Identified additional business opportunities within existing accounts to maximize time commitment.

Accomplishments

• Transformed contract commitments from 1 month to an average of 6-12 months.
• Resolved escalations with customer accounts to reduce churn.
• Developed a team of 2-3 people to hit their KPI's 98-100% of the time.

Responsible for the strategic direction by setting and achieving goals to meet/exceed metrics, revenue targets, and increase customer success.

• Led 10-12 staff, achieved month-to-month sales targets and remained the highest-grossing location in the market.
• Conducted sales presentations, engaging prospective clients to make buying decisions for the premium program.
• Supported geographic market of 12 locations, presenting and facilitating new hire/onboarding training workshops and continuing education seminars for all employees. Workshop topics included: Sales Tactics, Customer Service, Engaging Customer Commitment, and Issue Resolution.

Accomplishments

• Successfully managed daily operations at two locations, while achieving a minimum of 100% of quota for both centers.
• Attained #1 center in the market for lead conversion - 94.3% (expectation was 75%)
• Received the highest sales of premium programs in the market, 70.8% (expectation was 65%).

• Responsible for driving the deposit of the center by creating new business relationships and converting leads into sales.
• Conducted sales presentations, engaging prospective clients to make buying decisions for premium program.
• Built quality client relationships that resulted in increased sales and repeat business.
• Received the highest sales of premium programs in the market, 70.8% (expectation was 65%).