JORDAN JAMES
Houston,TX
Summary
Community Director offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high through successful resident retention and marketing techniques. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership. Complex problem-solving Customer service-focused Exceptional oral and written communication skills Building operations Knowledge of building codes Staff management Financial budgeting and reporting City and county regulations
Overview
11
11
years of professional experience
Work History
Flight Attendant
Delta Air Lines
Atlanta, GA
08.2023 - Current
- Ensured passenger safety through thorough pre-flight briefings and emergency procedure demonstrations.
- Delivered exceptional customer service, addressing passenger needs and resolving issues efficiently.
- Implemented process improvements that enhanced operational efficiency during boarding procedures.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Monitored passenger behavior to ensure a safe environment, addressing potential conflicts proactively.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Community Director
United Apartment Group
Houston, TX
05.2021 - 08.2023
- Built relationships with residents, families and community.
- Developed and implemented unique and engaging activities for residents.
- Increased occupancy to 95% from 90% within 3 months by using effective marketing strategies.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Analyzed and evaluated monthly and quarterly financial statements.
- Administered property-related budgets, reviewed invoices and tracked costs.
- Increased NOI by 13% while minimizing expenses through effective planning and control.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans for 2021 and 2022.
- Introduced and monitored effective lease renewal programs and maintained a monthly renewal conversion of 54%.
- Pending CPM certification.
Community Manager
American Landmark Properties
Houston, TX
03.2020 - 05.2021
- Aided upper-level leaders by completing 2021 budgets and monthly reports for executive action planning
- Worked with maintenance teams to keep 50% of ready product for viewing
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration
- Oversaw 5 person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements
- Planned and executed promotional activities to drive community engagement and increased occupancy by 7%
- Resolved resident issues quickly and increased resident retention by 9%
- Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing leasing and curb appeal
- Completed Landmark 360 mentorship program to aid in successful development of new Community Managers.
- Successfully completed CAM certification program.
Community Director
Millennial Properties
Dallas, Texas
11.2017 - 03.2020
- Communicated effectively with owners, residents and on-site associates
- Maintained current contract files as prescribed by company contract policies and procedures
- Followed up on delinquent tenants and coordinated collection procedures
- Evaluated and recommended changes in rental pricing strategies
- Analyzed and evaluated monthly and quarterly financial statements
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy during lease ups.
- Analyzed operational information for impact on NOI, identified trends and recommended appropriate adjustments
- Prepared specifications, solicited bids and approved subcontracts for building services
- Developed and implemented unique and engaging activities for residents
- Oversaw facilities maintenance and repairs to improve resident quality of life
- Boosted occupancy by leveraging market knowledge and successful promotional strategies
Community Director
Baron Properties
Houston, TX.
11.2014 - 11.2017
- Update on daily basis all rents, deposits, and application fees received from residents and applicants
- Perform detailed analysis of target markets and develop successful marketing strategies
- Managed budgets ranging from $5000 to $100,000
- Coordinated tenant move-ins, move-outs, and walk-through of spaces
- Implement creative strategies to increase revenue and secure additional income to improve total "bottom line" revenue numbers
- Planned and implemented resident functions to improve resident relations
- Worked with apartment advertisers on re-branding of the community
- Completed daily reports for the Regional Manager and President to review progress regarding leasing and renovation progress
- Trained new and current staff with leasing techniques and closing strategies
- Increased Occupancy to 93%
Education
Bachelor of Arts - Business Administration And Management
University of Houston
Houston, TX06.2014
Skills
- Attention to detail
- Customer service
- Contract negotiation
- Marketing and advertising
- Maintenance knowledge
- Partnership development
- Operating Cost Tracking
- Rental Pricing Strategies
- Rent Growth
- Financial Budgeting and Reporting
- Capital Projects Management
Timeline
Flight Attendant
Delta Air Lines
08.2023 - Current
Community Director
United Apartment Group
05.2021 - 08.2023
Community Manager
American Landmark Properties
03.2020 - 05.2021
Community Director
Millennial Properties
11.2017 - 03.2020
Community Director
Baron Properties
11.2014 - 11.2017
Bachelor of Arts - Business Administration And Management
University of Houston