Summary
Overview
Work History
Education
Skills
Timeline

Jordan J. Goins

Indianapolis

Summary

Workstation Analyst with 4+years of experience in IT, customer service and data entry. Ensures customer satisfaction by conducting proper follow-up, update customer status and information. Skilled in providing valuable technical solutions to improve team processes. Adept at understanding, evaluating, and meeting customer needs.

Overview

7
7
years of professional experience

Work History

Workstation Analyst

Eli Lilly
05.2023 - Current
  • Greenwood Innovation Center: Configured and maintained over 200 laptops for the MRU project, creating repeatable processes and documents for better management.
  • CrowdStrike Outage: Completed PC remediation for over 50 machines during the CrowdStrike outage for multiple Lilly sites.
  • 401 Warehouse: Configured and troubleshooted scanners, also managing the devices used in warehouse.
  • Patching Knowledge Documentation: Co-authored a detailed document on patching knowledge, which included updates on monthly trackers, manual download processes, and patch deployment steps.
  • Deploy and Configure LRL Devices: Configured over 30 devices used in LRL instrument controller space.


Technical Support Specialist

Apex Infinite Solutions
10.2021 - 05.2023
  • Serving as the first point of contact for clients seeking technical assistance via telephone and email inquiries
  • Perform remote and on-site troubleshooting through diagnostic techniques and consumer inquiry
  • Direct unresolved issues to the next level of support personnel for additional assistance, if needed

Supervisor

Zackery Group
06.2020 - 01.2022
  • Completion of office duties such as filing and printing necessary documents for properties
  • Answering inbound and outbound phone calls while
  • Carry out field visits to assist with home repairs

Power Washer

Zackery Group
06.2018 - 03.2020
  • Operate Pressure Washer Machinery
  • Plan daily activities and assignment by mapping routes
  • Provide on the job training for new employees
  • Submit pictures and invoices for clients
  • Established a strong reputation for reliability and professionalism, leading to repeat business and referrals from satisfied clients.

Brand Associate

Old Navy
02.2018 - 02.2019
  • Product promotion and sales
  • Provided engaging customer service experience
  • Completion of purchase transaction
  • Maintain visual elements on the sales floor

Education

General Studies Coursework -

Indiana State University

High School Diploma -

Indianapolis Lighthouse College Preparatory Academy

Skills

  • Technical Support
  • Hardware and Software Installation
  • Network Configuration
  • Incident reporting
  • Customer Service
  • Team Building & Collaboration
  • Flexible & Adaptive
  • Analytical thinking

Timeline

Workstation Analyst - Eli Lilly
05.2023 - Current
Technical Support Specialist - Apex Infinite Solutions
10.2021 - 05.2023
Supervisor - Zackery Group
06.2020 - 01.2022
Power Washer - Zackery Group
06.2018 - 03.2020
Brand Associate - Old Navy
02.2018 - 02.2019
Indianapolis Lighthouse College Preparatory Academy - High School Diploma,
Indiana State University - General Studies Coursework,

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Jordan J. Goins