Andre Wells
Parrish,FL
Summary
Information Systems Specialist with 18 years of hands-on experience in Information Technology. Extensive experience with diverse applications, operating systems and platforms with a passion for network security and learning new technologies.
Overview
18
18
years of professional experience
Work History
Workstation Administrator II
Integrated Resources / TriNet
02.2022 - 02.2023
- Computerized office activities, maintained customer communications, tracked and managed assets through delivery.
- Managed Incidents and requests through Service Now Ticketing System, Successfully resolving over 500 cases
- Conducted in-depth troubleshooting of hardware and software issues, employee concerns and consulted corrective actions to resolve issues.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Trained and guided employees and offered constructive feedback for equipment operations and performance improvement.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Performed imaging to multiple HP model laptops for the use of remote and onsite users
- Resolved issues and escalated problems with knowledgeable support and quality service.
IT Specialist
Owner-Operator Of IFP Services, Technical Services
01.2020 - 02.2022
- Configured hardware, devices and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Managed and maintained stability of network and wireless services throughout enterprise.
- Constructed and maintained Virtual Local Area Network (VLAN).
- Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
- Provided Support for Manatee and Hillsbourough County Schools and Hospitals
- Provided Support for Retail and Manufacturing companies
Cloud Administrator
I-Net Consulting
07.2019 - 01.2020
- Remote Network Support using Continuum Server Management
- Cloud Service Management
- Administration of Office 365, Google Suite, Polycom Systems, Edgewave, Citrix, Datto, Watchguard, and Ubiquity products
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Data Management and Automation Support
PricewaterhouseCoopers, PWC
01.2019 - 06.2019
- Provided remote support for Tableau, Alteryx, and UiPath, visualization, automation, and intelligence services, with the goal to integrate and educate users on-site and remote.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ServiceNow ticketing system to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed high levels of call flow and responded to various technical support needs.
- Collaborated with colleagues in both domestic and international support facilities.
Information Systems Specialist
Nortrax/John Deere
01.2018 - 12.2018
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and Company policies.
- Learned and implemented new software testing procedures.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
Information Systems Technician
United States Navy
11.2004 - 11.2012
- Operated and coordinated telecommunications systems including automated networks and the full spectrum of data links and circuits
- Transmitted, received, operated, monitored, controlled and processed many forms of telecommunications through various transmission media including global networks
- Maintained necessary logs, files and publications at the communications center
- Performed the functions of a computer system analyst
- Operated and Maintained state-of-the-art information systems technology including local and wide area networks, mainframe, mini and microcomputer systems and associated peripheral devices
- Encrypted data and erected firewalls to protect sensitive data.
- Monitored use of data files and regulated access to protect secure information.
- Maintained data management and storage systems to protect data from compromise.
Education
Associate of Applied Science - Information Technology
American InterContinental University
Schaumburg, ILInformation Technology
New Horizons Computer Learning Center
Skills
- Resourcefulness and Analytical
- Strategic Planning
- Process Adaptability
- Attention to Detail
- Technical Support
- Verbal and Written Communication
- Installation and Repair
- Work Planning and Prioritization
- Cross-Functional Collaboration
- Incident Response Ticket Management
- Deadline Adherence
- Team Collaboration
- Network Administration
- Administrative Support
- Diagnosis and Troubleshooting
- Recordkeeping and File Management
- Network Performance
- Technical Specifications
- Infrastructure Support
- Technical Document Reading
- Problem Analysis
- Digital Filing
- Remote Monitoring
- Security Standards
- Robotic Systems
- Data Integrity
- Operational Procedures
- Mission Critical Applications
Timeline
Workstation Administrator II
Integrated Resources / TriNet
02.2022 - 02.2023
IT Specialist
Owner-Operator Of IFP Services, Technical Services
01.2020 - 02.2022
Cloud Administrator
I-Net Consulting
07.2019 - 01.2020
Data Management and Automation Support
PricewaterhouseCoopers, PWC
01.2019 - 06.2019
Information Systems Specialist
Nortrax/John Deere
01.2018 - 12.2018
Information Systems Technician
United States Navy
11.2004 - 11.2012
Associate of Applied Science - Information Technology
American InterContinental University
Information Technology
New Horizons Computer Learning Center
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