Jordan Johnson
Harrison Township,MI
Summary
Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
1
1
year of professional experience
Work History
Case Manager Intern
Washtenaw County Community Mental Health
Ann Arbor , MI
2023.11 - Current
- Prepared patients for self-management and decision-making responsibilities.
- Made referrals to utilize community resources for resident's needs.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Scheduled follow-up appointments for clients after discharge from a facility or program.
- Transported clients to appointments as needed.
- Communicated regularly with families, guardians, and social workers regarding client's progress.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Created reports summarizing the outcomes of each case plan.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Merchandise Associate
Sams Club Pharmacy
Ypsilanti , MI
2022.09 - Current
- Constructed aisle displays and arranged end caps to promote specific products.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Restructured merchandising strategy to promote high value and products.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
Education
Bachelor of Science - Psychology
Eastern Michigan University
Ypsilanti, MI2024-04
Skills
- Client Needs Assessments
- Client Assistance Referrals
- Microsoft Access
- Relationship Building
- Maintaining Client Records
- Collaboration and Teamwork
- Attention to Detail
- Active Listening
- Customer Service
- Money Management Assistance
- Data Entry Software
- Mental Health Crisis Response
- Problem-Solving
- Microsoft Office
References
References available upon request.
Timeline
Case Manager Intern
Washtenaw County Community Mental Health
2023.11 - Current
Merchandise Associate
Sams Club Pharmacy
2022.09 - Current
Bachelor of Science - Psychology
Eastern Michigan University
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