Ashley Spezia
McKinney,TX
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
1
1
year of professional experience
Work History
Case Manager Intern
Austin Street Center
05.2023 - 11.2023
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Provided support to social service clients in navigating available resources.
- Monitored progress towards service plan goals.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Facilitated communication between clients and other service providers.
Customer Service Specialist
Chelsea Terry State Farm
09.2022 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to maintain policies.
- Provided primary customer support to internal and external customers.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Maintained and managed customer files and databases.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor of Social Work -
Walden University
Minneapolis, MN11.2023
Associate of Science - Paralegal Studies
Collin College
Collin County, Texas05.2015
Skills
- Maintaining Client Records
- Client Needs Assessments
- Case Management
- Goal Setting
- Cultural Sensitivity
- Document Management
- Client Intakes
- Problem-Solving
- Community Resource Navigation
- Client Advocacy
- Collaboration and Teamwork
- Client Assistance Referrals
Timeline
Case Manager Intern
Austin Street Center
05.2023 - 11.2023
Customer Service Specialist
Chelsea Terry State Farm
09.2022 - 04.2023
Bachelor of Social Work -
Walden University
Associate of Science - Paralegal Studies
Collin College
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