Jordan Johnson
Parallon HCA
Arlington
10
years of professional experience
Detail-oriented professional with a strong background in patient advocacy and problem-solving. Proven ability to streamline processes and collaborate effectively with cross-functional teams to improve operational efficiency and patient or customer outcomes.
Work History
Patient Benefit Advisor
4 Years 4 Months- Validated insurance and updated patient demographics and account information to ensure accuracy and compliance.
- Assess uninsured patients, families, management, and medical personnel.
- Engage with case worker to facilitate application processes for SSI, SSDI, and Commercial insurance for families with NICU infants.
- Reviewed and updated benefits documentation to ensure compliance with regulations.
- Assessed requests for special accommodations due to medical conditions or disabilities when determining eligibility for certain benefits.
Fulfillment Associate
7 Months- Collaborated with team members to meet daily productivity goals and ensure timely dispatch of orders.
- Streamlined order picking processes, reducing time spent on fulfillment activities.
- Assisted in managing returns processing, ensuring accuracy in restocking items.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Package seal label affix postage prepare materials for shipping using equipment like hand tools, power tools, and postage meter.
- Communicate and collaborate with establishment representatives to resolve issues including damages, shortages, or nonconformance to specifications.
- Determine amounts like space capacity, shipping storage, or demurrage costs through computer tools or price lists.
- Acquire and manage shipping materials and supplies to ensure optimal stock availability.
Process Assistant
2 Years- Analyzed data to identify trends, driving process improvements and cost-saving initiatives.
- Streamlined workflow processes to enhance operational efficiency across multiple teams.
- Implemented quality control measures that reduced errors and improved service delivery.
- Trained new employees on standard operating procedures and best practices.
- Collaborated with cross-functional teams to optimize inventory management systems and reduce discrepancies.
- Led training sessions for staff on system updates, ensuring seamless transitions and knowledge retention.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Reviewed processing schedules and production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, duty assignments, and time constraints.
- Reviewed operations and conferred with technical or administrative staff to resolve production or processing problems.
- Developed and implemented production tracking and quality control systems, analyzing production, quality control, maintenance, and other operational reports, to detect production problems.
- Prepared and maintained production reports and personnel records.
Air Handler Supervisor
3 Years 6 Months- Operated and maintained air handling equipment to ensure optimal performance and safety standards.
- Collaborated with team members to streamline daily operations, enhancing overall workflow efficiency.
- Trained new employees on proper equipment handling and safety protocols, fostering a safe work environment.
- Attached identifying tags to containers or marked them with identifying information on.
- Read work orders and received oral instructions to determine work assignments, material, or equipment needs.
- Recorded numbers of units handled or moved, using daily production sheets and work tickets.
- Move freight, stock, and materials to and from storage or production areas, loading docks, delivery vehicles,and containers, by hand or using trucks, tractors, or other equipment.
- Load and unload ship cargo, using winches or other hoisting devices.
- Maintained equipment storage areas to ensure that inventory is protected.
Education
Associate of Science - Medical Billing And Coding
Skills
Insurance verification
Patient advocacy
Attention to detail
Microsoft proficiency
Problem-solving
Decision-making
Time management
Multitasking
Organizational skills
Teamwork and collaboration
Microsoft proficiency
Active listening
Timeline
Patient Benefit Advisor
Parallon HCA
04.2022 - CurrentRead More
Fulfillment Associate
Target
09.2021 - 04.2022Read More
Process Assistant
Amazon
08.2019 - 08.2021Read More
Air Handler Supervisor
United Postal Service, UPS
02.2016 - 08.2019Read More
Asher College
Associate of Science from Medical Billing And Coding
Read More