Anais Guzman
Winder,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Benefit Advisor
Willis Towers Watson
06.2024 - Current
- Serve as the primary point of contact for clients, delivering expert advice on benefits-related matters including health, dental, vision, life, disability, and retirement plans.
- Work with clients to analyze their current benefit programs, identify areas for improvement, and develop customized benefit plans that enhance employee satisfaction while managing costs.
- Stay informed about federal and state regulations related to employee benefits, ensuring client plans remain compliant with applicable laws and guidelines.
- Support clients with the communication and enrollment process, including developing materials and conducting informational sessions for employees.
- Collaborate with internal teams, including actuarial, underwriting, and claims, to deliver comprehensive benefit solutions and address client needs.
- Address and resolve any issues or concerns clients or their employees may have regarding benefit plans or claims.
- Prepare and maintain detailed reports and documentation related to client consultations, plan changes, and compliance matters.
Pharmacy Technician
CVS
06.2023 - 01.2024
- Minimized risk and maintained accuracy through consistent adherence to proper medication-handling techniques and industry best practices.
- Assisted with billing, entering orders with high accuracy and verifying insurance.
- Contacted clinics or physicians to request patient prescription refills.
- Answered phone calls from patients, doctors, and insurance companies regarding prescription inquiries.
- Trained new pharmacy technicians in proper procedures and protocols required by job role.
- Provided exceptional customer service to patients when dispensing medications or answering questions about their prescriptions.
- Obtained insurance card copies and validated insurance information via insurance eligibility tool.
- Handled 100+ calls per day in a fast-paced pharmacy environment, quickly assessing and managing patient's problems.
Warehouse Associate
Bed Bath & Beyond
10.2021 - 01.2023
- Facilitated efficient movement of materials throughout the facility using various equipment such as forklifts, pallet jacks, and hand trucks.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback on improvement opportunities.
- Collaborated with other departments to address any issues related to inbound shipments or inventory discrepancies.
- Enhanced team productivity by assisting in training new warehouse associates on proper procedures and best practices.
- Maximized accuracy in both physical inventory counts and digital tracking systems by consistently updating and verifying data.
Education
High School Diploma -
Winder-Barrow High School
Winder, GA05.2021
Skills
- Insurance Billing
- Insurance Verification
- Pharmacology Knowledge
- Insurance Claim Regulations
- HIPAA Compliance
- Patient Education
- Medical Insurance Claims Processing
- Drug Monitoring
- Data Entry
- Health Insurance Sales
Certification
- Life, Accident and Sickness License - June 2024
- Pharmacy Technician License - June 2023
Languages
Spanish
Native or Bilingual
Timeline
Licensed Benefit Advisor
Willis Towers Watson
06.2024 - Current
Pharmacy Technician
CVS
06.2023 - 01.2024
Warehouse Associate
Bed Bath & Beyond
10.2021 - 01.2023
High School Diploma -
Winder-Barrow High School