Bethany Obenhaus
Amarillo
Summary
Compassionate Office Professional with extensive experience in healthcare administration, specializing in insurance verification, authorization and patient education. Successfully resolved claim denials and discrepancies, enhancing patient satisfaction and ensuring efficient billing processes. Strong communicator dedicated to optimizing operational efficiency and providing exceptional service.
Overview
11
11
years of professional experience
Work History
Surgery Scheduler Sr./Patient Benefit Rep
Texas Oncology
08.2019 - Current
- Scheduled surgeries to improve patient flow and resource management. to optimize operating room availability and efficiency.
- Coordinated with patients to confirm surgery dates and pre-operative requirements., staff, and physicians to streamline surgery scheduling, enhancing operational workflow
- Assisted with pre-operative preparation such as obtaining insurance authorizations and lab work.
- Communicated with patients regarding pre-operative instructions and concerns.
- Communicated with insurance companies to resolve claim denials and discrepancies
- Analyzed insurance coverage and benefits to ensure accurate patient billing and reimbursement, minimizing claim denials
- Educated patients on resources and assistance programs, facilitating access to necessary healthcare services
Scheduler/Billing and Collections Representative
Covenant Healthcare Center
10.2016 - 08.2019
- Coordinated scheduling for multiple providers, optimizing patient appointment flow and enhancing follow-up processes
- Managed billing and invoicing processes, including accurate documentation of services provided and timely submission of invoices to clients
- Proficient in billing and collections processes, accurately processing insurance claims and collections activities
- Conducted collections calls professionally, addressing inquiries and concerns to secure timely payments.
- Handled high volume of incoming calls, routing them promptly to appropriate departments to maintain service efficiency
Receptionist
Plainview Dermatology
06.2015 - 06.2016
- Greeted and assisted visitors, clients, and vendors professionally, creating a positive first impression of the company
- Managed multi-line phone system, directing calls to appropriate departments and delivering exceptional customer service to all callers
- Scheduled and coordinated appointments and meetings, ensuring efficient use of executive's time and resources
- Assisted with administrative tasks such as data entry, filing, and organizing documents to support office operations.
- Managed office supplies inventory, ensuring timely restocking to support uninterrupted office operations.
Education
High School Diploma -
Texico High School
Texico, NM05-2011
Skills
- Insurance authorizations
- Insurance verification
- Claim resolution
- Patient scheduling
- Workflow optimization
- Patient communication
- Team collaboration
- Problem solving
- HIPAA compliance
Timeline
Surgery Scheduler Sr./Patient Benefit Rep
Texas Oncology
08.2019 - Current
Scheduler/Billing and Collections Representative
Covenant Healthcare Center
10.2016 - 08.2019
Receptionist
Plainview Dermatology
06.2015 - 06.2016
High School Diploma -
Texico High School