Jamie DeLamater
Rutgers School Of Dental Medicine
South Amboy,NJ
1
Language
27
years of professional experience
Dynamic dental office manager with a proven track record at Rutgers School of Dental Medicine, enhancing patient satisfaction through effective appointment scheduling and exceptional communication. Skilled in electronic health record systems and adept at multitasking, I consistently improved clinic efficiency and resolved patient concerns, fostering loyalty and trust.
Work History
Sr Recept Patient Scheduler
1 Month- Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
- Coordinated communication between patients and dental staff to ensure accurate information exchange.
- Managed patient inquiries, providing clear information about services and appointment processes.
- Monitored daily schedules to identify potential conflicts, proactively resolving issues before they arose.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Increased overall clinic efficiency by identifying gaps in schedules and offering available appointments proactively.
- Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Dental Office Manager
2 Years 10 Months- Oversaw daily operations to enhance patient flow and office efficiency.
- Managed scheduling and appointment systems, optimizing time management for dental staff.
- Trained and mentored new administrative team members on office protocols and procedures.
- Implemented electronic health record (EHR) systems to streamline patient data management.
- Coordinated billing processes, ensuring accurate insurance claims submission and follow-ups.
- Conducted regular staff meetings to discuss performance goals and operational improvements.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
Dental Office Manager
22 Years 4 Months- Managed daily operations, ensuring efficient patient flow and appointment scheduling.
- Implemented electronic health record systems to streamline patient data management and access.
- Trained and supervised administrative staff to enhance team performance and service quality.
- Developed protocols for patient communication, improving overall satisfaction and engagement.
Education
Associate of Science - Diagnostic Ultrasound
Skills
Following up with patients
Strong organization
Facility coordinating
Obtaining authorizations
Patient registration
Insurance verification
Appointment scheduling
Multi-line phone systems
Copay collecting
Patient scheduling
Customer service
Multitasking
Reliability
Excellent communication
Effective communication
Active listening
Cash handling
Office management
Clerical skills
Payment scheduling and collection
Patient confidentiality
Dental Codes
Dental charting accuracy
ICD codes
Digital dental software
Dental coding experience
HIPAA compliance
Insurance coding (ICD-9 and CPT)
Verifying insurance
Checking in patients
Records management
EHR systems expertise
Insurance pre-certifications
Confidentiality
Authorization coordination
Teamwork and collaboration
Adaptable and flexible
Computer proficiency
Insurance authorizations
Languages
Spanish
Full Professional
Timeline
Sr Recept Patient Scheduler
Rutgers School Of Dental Medicine
08.2026 - CurrentRead More
Dental Office Manager
Nuva Smile
07.2022 - 05.2025Read More
Dental Office Manager
Hudson Dental Esthetics
03.2000 - 07.2022Read More
Eastern International College
Associate of Science from Diagnostic Ultrasound
Read More