Jessica Jackson
Chicago,IL
Summary
Adept at enhancing patient experiences and clinic efficiency, my tenure at Bright Light Diagnostic Imaging Center showcased my ability to navigate software for insurance verification and coordinate healthcare services. With strong organizational skills and a compassionate approach, I significantly improved patient satisfaction and streamlined appointment scheduling, embodying HIPAA compliance and patient confidentiality.
Overview
15
15
years of professional experience
Work History
Patient Scheduler
Bright Light Diagnostic Imaging Center
Chicago, IL
04.2022 - Current
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Verify insurance through our Medics/ Availability software to confirm we're in network with insurance plans, discuss with patients if we're not in network with their insurance to discuss SP Self Payment options for imaging.
- Obtain doctor's referral reviewing CPT Codes, ICD-9/ ICD-10 codes as well as confirming the doctor is Pecos enrollment in case patient has Medicare or Medicaid plans
Clinic Coordinator
Bright Light Diagnostic Imaging Center
04.2022 - 05.2022
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
- Coordinated ongoing professional development opportunities for clinical staff members to stay current on advancements in healthcare practice.
Veterinary Receptionist
Hyde Park Animal Hospital
Chicago, IL
11.2015 - 04.2022
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
Front Desk Receptionist
Fitness Formula Clubs Gold Coast
Chicago, IL
09.2009 - 11.2015
Education
High School Diploma -
Calumet Career Academy High School
Chicago, IL06.2005
Skills
- Following up with patients
- Strong Organization
- Facility coordinating
- Patient confidentiality
- Educating patients
- Patient Registration
- Verifying insurance
- Medical Terminology
- Appointment Scheduling
- Updating charts
- Checking in patients
- Software Navigation
- HIPAA Compliance
Timeline
Patient Scheduler
Bright Light Diagnostic Imaging Center
04.2022 - Current
Clinic Coordinator
Bright Light Diagnostic Imaging Center
04.2022 - 05.2022
Veterinary Receptionist
Hyde Park Animal Hospital
11.2015 - 04.2022
Front Desk Receptionist
Fitness Formula Clubs Gold Coast
09.2009 - 11.2015
High School Diploma -
Calumet Career Academy High School