Kendra Moore-Carthen
Lansing,MI
Summary
Dedicated scheduling coordinator with a proven track record in optimizing clinic workflows and enhancing patient experiences. Skilled in effective communication and attention to detail, contributing to improved appointment management and patient satisfaction.
Overview
28
28
years of professional experience
Work History
Patient Scheduler
Capital Internal Medicine Associates
02.2023 - Current
- Scheduled patient appointments using electronic health record system to optimize clinic workflow.
- Coordinated communication between patients and medical staff, enhancing patient experience and satisfaction.
- Streamlined patient intake processes by implementing new scheduling protocols for improved accuracy.
- Managed appointment calendars, ensuring efficient use of provider time and resources.
Scheduling Coordinator
McLaren Greater Lansing
06.1998 - 12.2023
- Coordinated complex scheduling for multiple departments to optimize resource allocation and enhance operational efficiency.
- Implemented process improvements in appointment management to reduce patient wait times and increase satisfaction.
- Facilitated communication between medical staff and patients to ensure timely information dissemination regarding scheduling changes.
- Developed training materials for new hires on scheduling software and departmental procedures, promoting consistency and accuracy.
- Trained new staff on scheduling protocols and software usage for improved operational consistency.
- Collaborated with medical staff to streamline communication and coordinate patient care effectively.
- Analyzed scheduling patterns to identify opportunities for service expansion and resource allocation.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Enhanced communication between patients and medical staff through clear and concise instructions regarding appointment requirements.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Collaborated with healthcare providers to resolve authorization issues promptly.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
- Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.
- Conducted regular audits of authorization records to verify accuracy and adherence to regulatory requirements, minimizing risk of noncompliance.
Education
High School Diploma -
Highland Park High School
Highland Park, MI06-1975
Skills
- Patient registration
- Educating patients
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Following up with patients
- Customer service
Timeline
Patient Scheduler
Capital Internal Medicine Associates
02.2023 - Current
Scheduling Coordinator
McLaren Greater Lansing
06.1998 - 12.2023
High School Diploma -
Highland Park High School