Open To Work
Jordan Keys
Canton
Work Preference
Summary
Results-driven retail leader with 10+ years of experience in fashion retail, customer service, leadership, and sales growth. Proven success exceeding sales goals, coaching teams, driving customer loyalty, and maintaining premium brand standards. Strong background in visual merchandising, store operations, inventory control, and delivering elevated customer experiences. Seeking to contribute leadership and sales expertise as a Sales Supervisor with Michael Kors.
Overview
19
19
years of professional experience
Work History
Delivery Driver
DoorDash
Canton, GA
09.2021 - Current
- Successfully completed over 5,500 time-sensitive deliveries while maintaining a majority 5-star customer rating, reflecting exceptional reliability and dedication.
- Received 100+ positive feedback ratings for exhibiting outstanding friendliness, clear communication, and going above and beyond in order handling and following precise delivery instructions.
- Navigated highly congested areas and complex logistical challenges daily, demonstrating superior stress management and effective, on-the-spot problem-solving
Fulfillment Associate
Amazon
Stone Mountain, GA
01.2022 - 03.2025
- Demonstrated exceptional stamina and scheduling flexibility by successfully executing 10-12 hour shifts (both day and overnight) and actively accepting frequent overtime and irregular schedules.
- Committed to safety by safely and securely moving and loading items up to 200 lbs, ensuring compliance with strict transport guidelines.
- Maintained above-standard rates and accuracy in high-volume, time-sensitive logistics operations, highlighting efficiency and composure under demanding performance goals.
- Proactively managed inventory cycle processes (accounting, product damages, returns), serving as a crucial point of production support and operational readiness.
Shipping Supervisor
Store Frontier LLC.
Jasper, GA
05.2019 - 12.2021
- Collaborated directly with the business owner from inception to design, implement, and optimize a highly efficient workspace and workflow, establishing a safe and productive environment.
- Supervised a production team of 10-15 individuals, overseeing all daily operations, quality assurance, and adherence to standard operating procedures (SOPs).
- Ensured team success and comfort by equipping employees with the necessary tools, resources, and organized layout to confidently execute their roles.
- Trained and rapidly onboarded new team members on job duties, safety protocols, and company policies, ensuring consistency and compliance across the team.
Receptionist
Diesel Barbershop
Roswell, GA
10.2018 - 09.2019
- Served as the professional first point of contact, greeting visitors and providing knowledgeable assistance to clients and vendors.
- Handled a high volume of communication (phone, email, and in-person) for appointment booking and service inquiries, demonstrating strong organizational and multitasking skills.
- Listened actively to complaints, acknowledged the problem, and resolved customer issues when presented, maintaining client records and confidentiality.
Co-Manager /District Visual Manager
GUESS Factory
Woodstock, GA
04.2016 - 09.2018
- Achieved rapid promotion from Part-Time Associate to Co-Manager within one year based on sustained high performance.
- Consistently exceeded weekly sales goals and achieved the Top Sales Person award over 10 times.
- Collaborated to train, support, and motivate a team to achieve the #1 ranking store in the entire district, resulting in a team-wide success.
- Oversaw the visual representation and brand standards for nine stores across the district, requiring frequent travel, attention to detail, and consistent communication with regional leadership.
- Managed inventory control, cash handling, and point of sale procedures, upholding high standards of security and accuracy for opening and closing operations.
- Resolved customer and operational issues, and addressed team conflicts to foster a positive and professional environment.
Waitress Supervisor
Tilted Kilt Pub & Eatery
Atlanta, GA
01.2013 - 03.2014
- Supervised daily operations, ensuring adherence to service standards and protocols.
- Trained and mentored staff on menu knowledge and customer engagement techniques.
- Coordinated staff schedules, optimizing coverage during peak hours for operational efficiency.
- Implemented training programs that improved service delivery and reduced customer complaints.
Waitress/Crew Trainer
120 Tavern & Restaurant
Marietta, GA
01.2013 - 03.2014
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new waitstaff on menu offerings and service protocols to maintain consistency.
Sales Lead Keyholder
Aldo Shoes US
Atlanta, GA
11.2008 - 04.2010
- Led sales team to achieve monthly targets through effective training and mentoring.
- Managed inventory control processes to optimize stock levels and reduce shrinkage.
- Implemented visual merchandising strategies that enhanced customer engagement and store aesthetics.
- Opened/closed store, handled deposits, and supervised staff.
Sales Associate / Lead Beauty Advisor
Victoria's Secret & PINK
Atlanta, GA
07.2007 - 02.2009
- Delivered exceptional customer service, enhancing shopping experiences and fostering brand loyalty.
- Maintained visual merchandising standards, ensuring store presentation aligned with brand guidelines.
- Assisted in inventory management, optimizing stock levels and minimizing loss through effective tracking.
- Trained new team members on sales techniques and product knowledge to improve overall performance.
- Traveled to different locations to assist with brand merchandising for new store openings.
Education
High School Diploma -
Joseph Wheeler High School
MariettaSkills
- Sales Leadership & KPI Achievement
- Luxury Customer Service
- Team Supervision & Training
- Visual Merchandising
- Store Operations
- Inventory Management
- Loss Prevention
- Cash Handling / POS Systems
- Scheduling & Staffing
- Conflict Resolution
- Hiring & Onboarding
- Brand Standards Execution
- Valid Driver's License
Timeline
Fulfillment Associate
Amazon
01.2022 - 03.2025
Delivery Driver
DoorDash
09.2021 - Current
Shipping Supervisor
Store Frontier LLC.
05.2019 - 12.2021
Receptionist
Diesel Barbershop
10.2018 - 09.2019
Co-Manager /District Visual Manager
GUESS Factory
04.2016 - 09.2018
Waitress Supervisor
Tilted Kilt Pub & Eatery
01.2013 - 03.2014
Waitress/Crew Trainer
120 Tavern & Restaurant
01.2013 - 03.2014
Sales Lead Keyholder
Aldo Shoes US
11.2008 - 04.2010
Sales Associate / Lead Beauty Advisor
Victoria's Secret & PINK
07.2007 - 02.2009
High School Diploma -
Joseph Wheeler High School