Lacey Newchurch
Fontana,CA
Summary
Results-driven professional Specialist known for high productivity and efficient task completion. Specialize in negotiation, debt recovery strategies, and regulatory compliance. Excel in communication, problem-solving, and empathy to navigate complex situations and achieve positive outcomes. Committed to maintaining professionalism and integrity in challenging environments. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success and professional development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Driver
Motogistics Logistics
Redlands, California
04.2025 - Current
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Assisted warehouse personnel in packing orders when necessary.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Received daily delivery instructions and route assignments from dispatch.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Collections Specialist
Credit Control LLC
Las Vegas, Nevada
12.2023 - 03.2025
- Contact individuals or businesses to collect overdue payments through phone calls, emails, or letters
- Review and monitor delinquent accounts regularly to track payment status
- Negotiate repayment plans, settlements, or payment schedules with customers
- Ensure adherence to federal, state, and local debt collection laws and regulations, such as the (FDCPA)
- Respond to customer inquiries regarding balances, payment options, or account details
- Work with legal teams to initiate or support legal actions on severely delinquent accounts, if necessary
- Handle incoming payments and update account balances promptly
- Coordinate with departments, such as accounting or customer service, to resolve account issues
- Meet collection targets and performance metrics set by organization
LifeGuard
Swimming Swans
03.2022 - Current
- Actively observe all areas of the water to identify and respond to potential hazards or emergencies
- Enforce facility rules to maintain a safe environment
- Educate patrons on water safety and facility Policies
- Complete daily reports and incident documents
- Inspect and maintain rescue equipment and first aid supplies
- Lifeguard certification (American Red Cross)
- CPR / AED & First Aid certification
Guest Service Agent
Unify / Spirit Airlines
Las Vegas, Nevada
05.2023 - 11.2023
- Assist passengers with check-in procedures, including issuing boarding passes and checking luggage
- Manage boarding gates, make announcements, ensure timely boarding
- Coordinate with baggage services and ground handling teams
- Ensure compliance with airline and TSA security procedures
- Work closely with flight crews, ground staff, and airport security
- Maintain a professional and friendly attitude, keep the check-in and boarding area clean and organized
Logistics Broker
Total Quality Logistics
05.2022 - 05.2023
- Act as a liaison between shippers and carriers to arrange freight transportation
- Negotiate rates and contracts with carriers to secure cost-effective shipping solutions
- Develop and maintain strong relationships with shippers, carriers, and suppliers
- Communicate with clients about shipments status, delays, or issues
- Resolve conflicts between shippers and carriers
- Prepare and manage shipping documents, contracts, and invoices
- Maintain records of transactions, payments and freight movements
- Ensure compliance with federal, state and industry regulations, such as (DOT and FMCSA guidelines)
- Monitor market trends and carrier availability to optimize freight movement
- Use load boards and logistics software to find available carriers for shipments
- Implement strategies to minimize risks and ensure smooth operations
- Handle emergency situations such as carriers cancellations or route disruptions
Sales Leader
Innovative Premier Marketing
10.2021 - 05.2022
- Lead a team of sales representatives to achieve or exceed sales targets
- Develop and implement sales strategies to drive revenue growth
- Monitor individual and team performance through key performance indicators (KPIs)
- Recruit, train, and mentor sales representatives
- Conduct regular coaching sessions to improve sales techniques and customer service
- Ensure excellent customer service and support to enhance customer satisfaction and loyalty
- Promote products and services, ensuring customers get the best solutions for their needs
- Coordinate with marketing, customer service, and other departments to optimize customer experience
- Deliver reports on team performance, challenges, and opportunities for improvement
CYPA
CYS Livorno Camp Darby
02.2019 - 07.2021
- Provide direct care and supervision for children and youth in various age groups
- Ensure a safe, nurturing, and engaging environment for children
- Plan and lead age-appropriate activities that promote social, emotional, physical, and cognitive development
- Assist in implementing curriculum-based learning, including arts, crafts, sports, and educational games
- Address behavioral challenges using positive reinforcement and approved disciplinary techniques
- Communicate effectively with parents, guardians, and supervisors regarding child progress and concerns
- Maintain accurate records of attendance, incidents, and activities
Munitions Systems Specialist
Air Force
CMR 426 APO , AE
08.2017 - 08.2021
- Complies with explosive, missile, ground safety, security and environmental directives & practices.
- Identifies munitions by filler, color, code, marking or physical characteristics.
- Participated in buildup, storing, handling, and delivering of munitions items.
- Participated in extensive safety, fire and explosive training.
- Participated in the supervision and training of lower ranking individuals.
- Tested, assembled, and processed nonnuclear munitions.
- Prepared munitions for loading on aircraft’s.
Education
High School Diploma -
Ridgeview High School
Bakersfield, CA05-2017
Skills
- Sales Strategy & Planning
- Cold Calling outreach
- Lead Generation & Prospecting
- Sales forecasting & Reporting
- Customer Relationship Management
- Verbal & Written Communication
- Active Listening & Empathy
- Conflict Resolution & Problem Solving
- Multitasking & Time Management
- Adaptability & Patience
- Team Leadership & Coaching
- Strategic Planning
- Employee Engagement & Motivation
- Training & Development
- Goal setting & KPI Management
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Business Development
- Data Analysis & Reporting
- Performance improvements
- Collections
- Call center experience
- Record keeping proficiency
- Professionalism and Ethics
Languages
English
Full Professional
Certification
American Red Cross - CPR/AED for professional Rescuers and First-Aid (03/2023)
Timeline
Delivery Driver
Motogistics Logistics
04.2025 - Current
Collections Specialist
Credit Control LLC
12.2023 - 03.2025
Guest Service Agent
Unify / Spirit Airlines
05.2023 - 11.2023
Logistics Broker
Total Quality Logistics
05.2022 - 05.2023
LifeGuard
Swimming Swans
03.2022 - Current
Sales Leader
Innovative Premier Marketing
10.2021 - 05.2022
CYPA
CYS Livorno Camp Darby
02.2019 - 07.2021
Munitions Systems Specialist
Air Force
08.2017 - 08.2021
High School Diploma -
Ridgeview High School