Mark Robinson
Ralls,TX
Overview
28
28
years of professional experience
Work History
Delivery Driver
DoorDash
Portland, OR
01.2020 - 06.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected load security and checked for damages.
Chimney Sweep
Oregon Chimney
5024 Southeast 26th Avenue
09.2002 - 01.2020
- Performed general sweeping, scrubbing and mopping of hardwood, laminate and tiled floors across Number square foot Type facility each day.
- Managed and scheduled cleaning appointments around clients' preferences and availability to maximize satisfaction.
- Serviced, cleaned and supplied restrooms.
- Polished hard surface floors using powered and manual equipment and fluids.
- Wiped windows, glass surfaces and mirrors to give public and employee areas professional and clean appearances.
- Maintained proper handling, storage, mixing and application procedures when working with detergents and chemicals.
- Gathered and emptied trash.
- Tracked usage and demand to maintain proper levels of cleaning supplies.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Sales Representative
Majestic Kirby
505 Northeast 182nd Avenue
06.1995 - 09.2002
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
High School Diploma -
Gresham High School
Gresham, OR06.1995
Skills
- Vehicle Systems
- Shipping and Packaging
- Heavy Hauling
- Route Management
- Customer Service
- Safe Driver Training
- Local Routes Understanding
- GPS and Route Planning
- Time Management
- Knowledge of State Roads and Highways
- Dry Vans
- Vehicle Inspection
- Map Reading Skills
- Product and Service Sales
- Vehicle Cleaning and Maintenance
- Food Delivery
- Delivery Record Keeping
- Complex Problem-Solving
- Customer Response
- Auto Delivery
- Materials Transport
- Client Relationship Management
- Responsible Driver
- Local Delivery
- Sales Quota Achievement
- Advanced Planning
- Teamwork and Collaboration
- Inventory and Stocking
- Trip Planning
- Excellent Sense of Direction
- Sales Strategy Development
- Experienced Manual Transmission Driver
- Loading and Unloading
- Delivery Schedule Development
- Attention to Detail
- Shopping Orders
- Efficiency and Time Management
- Ability to Lift 50 Pounds
- Traffic Laws and Regulations
- Signature Verification
- Accident Reports
- Valid Vehicle Insurance and Registration
- Communication and Interpersonal Skills
- Serve Customers
- Delivery Verification
- Work Order Management
- Sell Products
- Standard Transmission
- Customer Relationships
- Contactless Deliveries
- Residential Delivery Etiquette
- Load Safety
- Basic Math Skills
- Secure Loads
- Dependability and Honesty
- Strong Working Relationships
- Insurance Requirements
- Cargo Handling
- Sales and Promotions
- Cargo Records
- Documentation
- Safety
Timeline
Delivery Driver
DoorDash
01.2020 - 06.2023
Chimney Sweep
Oregon Chimney
09.2002 - 01.2020
Sales Representative
Majestic Kirby
06.1995 - 09.2002
High School Diploma -
Gresham High School