Overview
Work History
Education
Skills
Timeline
Generic
Mark Robinson

Mark Robinson

Ralls,TX

Overview

28
28
years of professional experience

Work History

Delivery Driver

DoorDash
01.2020 - 06.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Inspected load security and checked for damages.

Chimney Sweep

Oregon Chimney
09.2002 - 01.2020
  • Performed general sweeping, scrubbing and mopping of hardwood, laminate and tiled floors across Number square foot Type facility each day.
  • Managed and scheduled cleaning appointments around clients' preferences and availability to maximize satisfaction.
  • Serviced, cleaned and supplied restrooms.
  • Polished hard surface floors using powered and manual equipment and fluids.
  • Wiped windows, glass surfaces and mirrors to give public and employee areas professional and clean appearances.
  • Maintained proper handling, storage, mixing and application procedures when working with detergents and chemicals.
  • Gathered and emptied trash.
  • Tracked usage and demand to maintain proper levels of cleaning supplies.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Sales Representative

Majestic Kirby
06.1995 - 09.2002
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Generated new leads through networking and attending industry events.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

High School Diploma -

Gresham High School
Gresham, OR
06.1995

Skills

  • Vehicle Systems
  • Shipping and Packaging
  • Heavy Hauling
  • Route Management
  • Customer Service
  • Safe Driver Training
  • Local Routes Understanding
  • GPS and Route Planning
  • Time Management
  • Knowledge of State Roads and Highways
  • Dry Vans
  • Vehicle Inspection
  • Map Reading Skills
  • Product and Service Sales
  • Vehicle Cleaning and Maintenance
  • Food Delivery
  • Delivery Record Keeping
  • Complex Problem-Solving
  • Customer Response
  • Auto Delivery
  • Materials Transport
  • Client Relationship Management
  • Responsible Driver
  • Local Delivery
  • Sales Quota Achievement
  • Advanced Planning
  • Teamwork and Collaboration
  • Inventory and Stocking
  • Trip Planning
  • Excellent Sense of Direction
  • Sales Strategy Development
  • Experienced Manual Transmission Driver
  • Loading and Unloading
  • Delivery Schedule Development
  • Attention to Detail
  • Shopping Orders
  • Efficiency and Time Management
  • Ability to Lift 50 Pounds
  • Traffic Laws and Regulations
  • Signature Verification
  • Accident Reports
  • Valid Vehicle Insurance and Registration
  • Communication and Interpersonal Skills
  • Serve Customers
  • Delivery Verification
  • Work Order Management
  • Sell Products
  • Standard Transmission
  • Customer Relationships
  • Contactless Deliveries
  • Residential Delivery Etiquette
  • Load Safety
  • Basic Math Skills
  • Secure Loads
  • Dependability and Honesty
  • Strong Working Relationships
  • Insurance Requirements
  • Cargo Handling
  • Sales and Promotions
  • Cargo Records
  • Documentation
  • Safety

Timeline

Delivery Driver

DoorDash
01.2020 - 06.2023

Chimney Sweep

Oregon Chimney
09.2002 - 01.2020

Sales Representative

Majestic Kirby
06.1995 - 09.2002

High School Diploma -

Gresham High School

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Mark Robinson