Jordan Koehler
Pensacola,FL
Summary
Results-driven Pharmacy Program Specialist with extensive experience in medication dispensing and delivering high-quality customer service in fast-paced, high-volume settings. Demonstrated ability to maintain accuracy and efficiency while working well under pressure. Highly motivated and adaptable, with a strong commitment to continuous learning and professional growth. Eager to leverage my operational expertise and interpersonal skills to transition into a management role where I can lead, inspire, and contribute to the success of a dynamic healthcare team.
Overview
5
5
years of professional experience
Work History
Program Specialist
Clearway Pain Solutions
Pensacola, FL
06.2023 - Current
- Conducts comprehensive inventory counts twice daily in the pharmacy to ensure accuracy and compliance.
- Completes additional tasks such as preparing labs for the next day.
- Creates pharmacy sheets for each scheduled patient and provider, ensuring awareness and utilization of our pharmacy.
- Uploads signed RX receipts to patient charts, maintaining precise documentation.
- Manages all billing inquiries from Advanced Rx, providing them with the correct requested documentation.
- Routinely updates the master pharmacy database Excel sheet to monitor capture rates accurately.
- Obtains provider signatures for all RX receipts and dispense logs.
- Travels to satellite locations to manage pharmacy patients and conduct inventory counts.
- Verifies patient documentation on DWC’s to ensure compliance with pre-authorization requirements.
- Monitors daily workers' compensation patients and dispenses medication as prescriptions are received.
- Facilitates medication ordering and receiving processes, signing off on deliveries for both locations.
- Trained front desk staff for pharmacy coverage, ensuring seamless operations during peak times-or my absence.
- Created detailed training binders for each front desk trainee to ensure effective training in pharmacy.
- Organizes and maintains record keeping binders containing dispense logs, inventory, RX receipts, and invoices to ensure compliance and accurate documentation.
- Removes expiring medications from the pharmacy and coordinates their transfer to appropriate disposal facilities, ensuring compliance with safety regulations.
- Facilitates meetings and manages correspondence with advanced RX pharmacy contacts.
- Ensures all physician assistants and physicians complete required documentation to maintain compliance in dispensing practices.
Front Desk Reception and Pharmacy Assist
Clearway Pain Solutions
Pensacola, FL
08.2022 - 06.2023
- Provides excellent customer service to patients and their families.
- Builds relationships with patients and assists them with appointment coordination and answering inquiries.
- Collects and confirms patient demographics and verifies a variety of insurances.
- Collects copays and any balances owed.
- Ensures all necessary patient and office paperwork is prepared for the following workday.
- Assists the Worker's Compensation pharmacy by dispensing electronically prescribed medications, including controlled medications while adhering to strict guidelines, keeping track of daily inventory and stock, including ordering and receiving medication orders on a regular, timely basis.
- Strictly abides by HIPAA rules and regulations.
- Managed patient appointment check-ins and check-outs, enhancing the overall workflow efficiency.
Substitute Teacher
Escambia County School District
Pensacola, FL
02.2022 - 08.2022
- Maintain day-to-day classroom management to promote learning;
- Take over classes for regular teachers who are not available;
- Assist and supervise students in and out of classrooms;
- Prepare reports for the teacher;
- Comfortable and efficient with the supervision and guidance of multiple people at one time in a fast-paced classroom setting.
Housekeeper
The Southern Touch Inc.
Pensacola, FL
01.2021 - 09.2021
- Kept exam rooms clean with regular wipe downs, trash collection, and supply restocking;
- Minimized infection and cross-contamination risks and maintained a healthy environment within waiting areas, elevators, and stairwells with proper sanitation procedures.
- Cleaned flooring across three levels by dusting, sweeping, mopping, and routinely deep cleaning surfaces.
Telephone Operator
Community Health Northwest FL
Pensacola, FL
02.2020 - 08.2020
- Helped patients reach desired personnel with prompt transfers;
- Helped patients with limited English obtain necessary interpretation services;
- Provided information such as appointment times, dates, locations, hours, etc.;
- Scheduled/cancelled appointments;
- Created patient charts;
- Strictly abides by HIPAA rules and regulations.
Education
High School Diploma -
Escambia High School
01.2019
Skills
- Knowledgeable of Microsoft Office software
- Proficient in Athena One
- Proficient in Phreesia
- Proficient in EzDispense
- Strict attention to detail
- Prioritization
- Problem solving
- Time management
- Excellent communication and customer service skills
- Multitasking in a busy, fast-paced environment
- Team player
- Dependability
- Patient relations
- Maintain strict organization standards
- Comfortable handling a variety of payment methods
- Ability to stay calm in high-stress environments and situations
- Inventory management
- Patient documentation
- Pharmacy operations
- Medication dispensing
- Effective communication
- Training development
- Attention to detail
- Data management
Timeline
Program Specialist
Clearway Pain Solutions
06.2023 - Current
Front Desk Reception and Pharmacy Assist
Clearway Pain Solutions
08.2022 - 06.2023
Substitute Teacher
Escambia County School District
02.2022 - 08.2022
Housekeeper
The Southern Touch Inc.
01.2021 - 09.2021
Telephone Operator
Community Health Northwest FL
02.2020 - 08.2020
High School Diploma -
Escambia High School