TESSA K BABY
Austin,TX
Summary
Results-focused program management professional prepared for challenging role. Demonstrated ability to drive project outcomes and support team goals through effective planning and execution. Known for adaptability and fostering collaborative environments. Proficient in stakeholder communication and process improvement.
Overview
9
9
years of professional experience
Work History
Program Specialist
Texas Department Of Criminal Justice
Austin, TX
05.2024 - Current
- Assists with the preparation of administrative reports, studies, and specialized projects; and works with program staff in determining trends and resolving technical programs.
- Assist in preparation of Subpoena orders from court and also handling public request.
- Coordinated staff training programs to improve compliance with departmental regulations and procedures.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Assists with the collection, organization, analysis, and preparation of materials in response to requests for program information and reports.
- Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities related to program assignment.
- Monitors and reviews compliance with requirements, laws, rules, regulations, policies, and procedures; assists in the development of policy and procedure manuals; and provides technical assistance in the program area.
- Provides support and assists in program planning, development, and implementation; assists with the review of program area operations to identify areas in need of change; assists with the development of plans to improve and address areas of concern; and assists in preparing justifications for the implementation of procedural and policy changes.
- Serves as a liaison to staff, government agencies, community organizations, or the public to assist in explaining program specifics and requirements.
- Supervises the work of others.
- Performs a variety of marginal duties not listed, to be determined and assigned as needed
HR Assistant
FUTURO IT SOLUTIONS
ERNAKULAM, INDIA
01.2020 - 08.2023
- Complete verification of employments.
- Work closely with internal departments and ask questions, see opportunities for process optimization and efficiencies.
- Assist in talent acquisition, recruitment and selection process.
- Provide support to employees in various HR related topics such as leaves, compensation and resolve theorist issue that may arise.
- Process promotion and separation.
- Complete compliance related forms such as I-9s, surveys and background checks.
- Conduct audits of payroll, benefits and HR information like job description.
- Conduct full cycle of employee onboarding and offboarding including the employee relations piece in process and workflow.
- Preparation and management of performance review process in HRIS system.
- Hold managers and theorists accountable for tasks like performance reviews, job descriptions, content coordination, and any other compliance related information.
- Assist with basic HR enquiries.
- Phone screen candidate for open position.
- Other tasks and projects as assigned.
- Managing different projects and follow up.
- Conduct investigation in response to a range of employee relations concerns, including violation of rules, regulations, policies, and procedures.
- Stay up-to-date with industry trends and best practices in HR management
- Analyze HR metrics and provide recommendations for improvement
Process Associate & Quality Analyst
STREAM PERFECT GLOBAL SERVICE
ERNAKULAM, INDIA
06.2017 - 12.2019
- Creating and maintaining process documentation and standard operating procedures.
- Collaborating with cross-functional teams to streamline processes and improve efficiency.
- Perform manual and automated testing techniques to ensure software meets quality standards.
- Create and maintain test data and test environments to support testing activities.
- Develop and maintain organizations websites according to company's needs.
- Encourages and facilitates consistent, creative, and unified web design across organization web properties.
- Collaborate with software developers and project managers to understand project requirements and provide input on testability.
- Develop and execute test plans, test cases, and test scripts to ensure the quality of software products.
- Maintain process documentation and update as needed.
Education
MASTERS IN BUSINESS ADMINISTRATION - HUMAN RESOURCE MANAGEMENT
Bharathiar University
COIMBATORE, INDIA12-2021
BACHELOR OF COMPUTER APPLICATION - COMPUTER APPLICATION
MAHATMA GANDHI UNIVERSITY
KOTTAYAM, INDIA04-2017
Skills
- Excellent in verbal and written communications skills
- Office administration
- Report preparation
- Teamwork
- Multitasking
- Innate balance of both detail oriented and big picture thinking
- Drive to solve problems proactively, resourcefully, and creatively
- Quality Analysis
- Proficient in Microsoft Suite
- Strong problem solving skill and attention to detail
- Succession planning and workforce planning
- Equally comfortable working independently and on a team
- Display high level of integrity, confidentiality and professionalism in all situations
- Actively engage in professional development opportunities and seek out challenges that foster growth and development
- Compliance and legal: Knowledgeable in ensuring compliance with employment laws, regulations, and company policies
- Performance management: Skilled in conducting performance appraisals, setting goals, and providing feedback to enhance employee performance
Timeline
Program Specialist
Texas Department Of Criminal Justice
05.2024 - Current
HR Assistant
FUTURO IT SOLUTIONS
01.2020 - 08.2023
Process Associate & Quality Analyst
STREAM PERFECT GLOBAL SERVICE
06.2017 - 12.2019
BACHELOR OF COMPUTER APPLICATION - COMPUTER APPLICATION
MAHATMA GANDHI UNIVERSITY
MASTERS IN BUSINESS ADMINISTRATION - HUMAN RESOURCE MANAGEMENT
Bharathiar University