Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Young

Tucson,AZ

Summary

Detail-oriented individual with expertise in identifying needs and implementing improvements. Recognized for strong problem-solving abilities and organizational skills, dedicated to optimizing service delivery and enhancing team collaboration.

Overview

28
28
years of professional experience

Work History

Program Specialist

State Of Arizona Department Of Child Safety
Tucson, AZ
07.2000 - 08.2025
  • Provided training and mentorship to staff on best practices in child welfare services.
  • Received incoming phone calls and provided timely responses to inquiries.
  • Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
  • Led a cohesive team of specialists in executing tasks according to established timelines and milestones, resulting in timely completion of deliverables.
  • Maintained regular communication between departments via email and phone calls to coordinate program logistics.
  • Interviewed and recommended team members for hire.
  • Coordinated training sessions for staff on new tools or methodologies, promoting a culture of skill development within the organization.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.

Life Skills Coordinator/Intake Specialist

Alternatives Center for Family Based Services
Flagstaff, AZ
08.1999 - 07.2001
  • Developed individualized life skills programs to enhance client independence and self-sufficiency.
  • Facilitated workshops on communication, problem-solving, and decision-making for diverse groups.
  • Strengthened community partnerships by establishing and maintaining relationships with local agencies, securing additional resources for program participants.
  • Implemented evaluation methods to measure program effectiveness and make data-driven improvements.

Community Response Coordinator

Interagency Council
Lake Havasu City, AZ
02.1998 - 12.1998
  • Implemented new tracking systems for monitoring progress for victims of Domestic Violence, improving overall project oversight and reporting accuracy.
  • Entered data, generated reports, and produced tracking documents.
  • Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.

Education

M.Ed. - School Counseling/Human Relations

Northern Arizona University
Flagstaff, AZ
12-1999

Skills

  • Project management
  • Office administration
  • Data management
  • Attention to detail
  • Active listening
  • Quality assurance
  • Goal setting
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent written and verbal communication
  • Organizational skills
  • Adaptability and flexibility
  • Customer relationship management
  • Professionalism

Timeline

Program Specialist

State Of Arizona Department Of Child Safety
07.2000 - 08.2025

Life Skills Coordinator/Intake Specialist

Alternatives Center for Family Based Services
08.1999 - 07.2001

Community Response Coordinator

Interagency Council
02.1998 - 12.1998

M.Ed. - School Counseling/Human Relations

Northern Arizona University
Melissa Young