Jordan Kolba
Godley
Summary
Dynamic customer service professional with a proven track record at Adecco Staffing, excelling in problem-solving and active listening. Recognized for enhancing customer satisfaction through effective communication and collaboration. Skilled in data entry and critical thinking, I consistently deliver accurate solutions and foster team development.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Adecco Staffing
07.2021 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Processed orders and returns with accuracy, ensuring prompt resolution for clients.
- Maintained comprehensive knowledge of products to provide informed support to customers.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
Customer Support Agent
Trugreen
08.2020 - 07.2021
- Resolved customer inquiries through multiple channels, ensuring accurate and timely responses.
- Collaborated with field teams to enhance service delivery and improve customer satisfaction.
- Utilized CRM software to track interactions and maintain detailed customer records.
- Provided product knowledge training for new employees, fostering team development and efficiency.
Accountant
Main Event
10.2019 - 05.2020
- Managed monthly financial close processes, ensuring accuracy and compliance with accounting standards.
- Developed and implemented streamlined procedures for invoicing and accounts receivable collections.
- Mentored junior staff on best practices in financial reporting and ledger maintenance.
- Enhanced budgeting processes by introducing analytical tools for better forecasting accuracy.
Education
Bachelor of Science - Child Psychology
Southern New Hampshire University
Hooksett, NH01-2026
Game Design
Full Sail University
02-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Adecco Staffing
07.2021 - Current
Customer Support Agent
Trugreen
08.2020 - 07.2021
Accountant
Main Event
10.2019 - 05.2020
Bachelor of Science - Child Psychology
Southern New Hampshire University
Game Design
Full Sail University
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