Jordan Lane
Bangor,ME
Summary
Dependable Server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Server
Chill's Bar & Grill
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Olive Garden
07.2017 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
Crew Member
Taco Bell
12.2016 - 02.2018
- Worked front counter, drive-thru and other areas.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Milton High School
Milton, PA01.2014
Skills
- Customer Service (7 years)
- Serving Experience
- English
- POS
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Sales expertise
- Communication skills
- Organizational skills
- Hospitality
- Computer skills
Additionalinformation - References
- Felicia Snell, 207-385-5738, Friend
- Jason 207-947-5770, Current Manager
- Jewel, 508-971-0558, Coworker at Olive Garden
Timeline
Server
Chill's Bar & Grill
01.2023 - Current
Server
Olive Garden
07.2017 - 07.2022
Crew Member
Taco Bell
12.2016 - 02.2018
High School Diploma -
Milton High School