Jordan Lawrence Sr.
Middletown,USA
Summary
Senior Automotive Operations & Service Leader with 14+ years of progressive growth at one organization, advancing from Lead Technician to Trainer to Area Operations Manager. Currently lead a 25-technician team, scaling the market to a $3.8M annual revenue. Trusted advisor on the Manager Advisory Board and a top performer, earning Manager of the Quarter at least twice per year for the past three years. Proven ability to grow teams, markets, and operational excellence.
Overview
15
15
years of professional experience
Work History
Area Operations Manager
Dent Wizard International
USA
01.2021 - Current
• Lead a regional operation of 25 technicians and staff
• Expanded market revenue to $3.8M annually, doubling the territory size
• Drive operational performance by optimizing productivity, quality, and customer satisfaction
• Track KPIs such as revenue per technician, efficiency, and utilization
• Partner with executive leadership on strategic growth initiatives
• Hire, onboard, train, and develop team members
• Ensure safety, compliance, and service quality standards
Lead Technician / Trainer
Dent Wizard International
USA
01.2011 - 01.2021
• Senior technical lead and trainer across multiple markets
• Delivered hands-on, classroom, and field training on advanced automotive reconditioning
• Acted as escalation point for complex, high-value repairs
• Established quality standards, reducing rework and improving first-time fix rates
• Mentored technicians into lead and management roles
Education
High School Diploma -
Middletown High School
Middletown, NY2002
criminal justice
SUNY Orange
BA - secondary education, US History
SUNY Cartland
Skills
- Regional & Multi-Unit Operations Management
- Revenue Growth & Market Expansion ($38M territory)
- People Leadership (25 Technicians)
- P&L & Performance Accountability
- Talent Development & Succession Planning
- KPI, Efficiency, & Margin Optimization
- Quality Assurance & Compliance
- Executive Collaboration & Advisory Leadership
Accomplishments
- 14+ years with Dent Wizard (2011–Present)
- Scaled operations from individual contributor to a 25-person regional team
- Doubled market size from $1.6M to $3.8M
- Advisory Board member, shaping company strategy
- Consistent top performance recognition over multiple years
Timeline
Area Operations Manager
Dent Wizard International
01.2021 - Current
Lead Technician / Trainer
Dent Wizard International
01.2011 - 01.2021
criminal justice
SUNY Orange
BA - secondary education, US History
SUNY Cartland
High School Diploma -
Middletown High School
Leadership Recognition
Manager Advisory Board Member – selected to represent field leadership in strategic planning, Manager of the Quarter – earned twice per year, for the past three years