Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Awards
Timeline
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Joseph S. Hill

SHELBY TWP,MI

Summary

Dynamic Area Operations Manager with a proven track record at Taco Bell, driving revenue growth and enhancing team performance. Expert in multi-unit operational management and strategic planning, recognized for reducing turnover and achieving sales targets. Skilled in vendor negotiations and leadership development, fostering a culture of excellence across diverse teams.

Overview

25
25
years of professional experience

Work History

Area Operations Manager

Taco Bell
Greater Detroit Area
01.2021 - Current
  • Directly manage a $22MM portfolio across 8 restaurants, consistently achieving and exceeding sales targets
  • Spearheaded market expansion through opening new locations while maintaining high standards of operational efficiency
  • Excel in cultivating a results-driven culture, fostering talent development, and reducing turnover through effective leadership strategies
  • Recognized with the Number One Coach Award in 2022 for outstanding leadership and team development

General Manager

Taco Bell
Greater Detroit Area
09.2015 - 01.2021
  • Successfully launched and managed multiple equity restaurants, including pioneering concept locations
  • Developed management teams and implemented training programs, resulting in significant performance improvements
  • Consistently exceeded corporate sales metrics and reduced turnover by 40% in 2019

Operations Director

Max and Erma's
09.2013 - 09.2015
  • Managed a $33MM portfolio across 11 equity restaurants, overseeing vendor-related contract negotiations to optimize operations
  • Enhanced team performance through motivational training, achieving superior guest satisfaction
  • Featured in promotional television segments to elevate brand visibility and culinary appeal

Area Operations Manager

Max and Erma's
01.2012 - 09.2013
  • Directed a $12MM portfolio of 47 equity restaurants, implementing certified training and innovative marketing programs
  • Led comprehensive audits and kitchen redesign initiatives to improve operational efficiency

General Manager

Skinny Club and Sports
01.2000 - 09.2004
  • Orchestrated the restructuring of five distressed locations, achieving marked increases in sales and guest engagement
  • Supervised banquet events and created marketing strategies that drove brand awareness and revenue growth

Education

Business Management -

University of Cincinnati Raymond Walters
Blue Ash, Ohio
01.1996

Skills

  • Leadership Development
  • Team Building
  • Multi-Unit Operational Management
  • Strategic Planning
  • Implementation
  • Revenue Growth
  • Financial Analysis
  • Vendor Negotiations
  • Contract Management
  • Microsoft Office
  • Recruitment and hiring
  • Vendor negotiation
  • Budget management

Volunteer Experience

  • Led a scholarship campaign and nutrition education initiative for the Boys and Girls Club of America.
  • Promoted food drive awareness with Gleaners Food Bank via radio interviews.
  • Taught job skills to individuals with disabilities in collaboration with Macomb Academy.

Awards

Number One Coach Award, 2022

Timeline

Area Operations Manager

Taco Bell
01.2021 - Current

General Manager

Taco Bell
09.2015 - 01.2021

Operations Director

Max and Erma's
09.2013 - 09.2015

Area Operations Manager

Max and Erma's
01.2012 - 09.2013

General Manager

Skinny Club and Sports
01.2000 - 09.2004

Business Management -

University of Cincinnati Raymond Walters

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