Jordan Lee
Orlando,FL
Summary
Hardworking, with extensive experience in customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated, with a desire to take on new challenges and learn new skills. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
5
5
years of professional experience
Work History
Bartender Shift Manager
Vgroup
Orlando, FL
08.2024 - Current
- Keep accurate records of daily transactions, including cash register receipts, liquor inventories, and sales reports.
- Work closely with team members to maintain efficient, and seamless service.
- Worked together to create new concepts to improve customer experience and service efficiency.
- Maintained a guest-focused approach by providing a warm, inviting atmosphere.
Sales Associate
City Oasis
Orlando, FL
04.2024 - Current
- Welcome guests into the nursery.
- Maintained the store and plant care.
- Responded to customer inquiries about available products or services.
- Kept records of plant sales data including prices, quantities sold.
- Provide advice to customers regarding types of plants, plant options that would suit what they were looking for, as well as the care and maintenance of them.
Bartender
Longhorn Steakhouse
Winter Garden, FL
10.2022 - 08.2024
- Provided attentive and personalized service to meet customer needs.
- Completed sidework tasks promptly during lulls to ensure seamless operations and readiness for peak hours.
- Worked with the team to make sure the bar/restaurant is clean at all times.
Concierge
Hilton Grand Vacations Club
Orlando, FL
09.2020 - 11.2021
- Responded to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly and warm demeanor.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events tailored for each guest.
Education
Graduate Certificate - Phlebotomy
Cambridge College of Healthcare & Technology
Altamonte Springs, FL08-2020
High School Diploma -
West Orange Highschool
Winter Garden, FL05-2017
Skills
- Customer service
- Time management
- Conflict resolution
- Communication skills
- Sales strategies
- Client needs assessment
Timeline
Bartender Shift Manager
Vgroup
08.2024 - Current
Sales Associate
City Oasis
04.2024 - Current
Bartender
Longhorn Steakhouse
10.2022 - 08.2024
Concierge
Hilton Grand Vacations Club
09.2020 - 11.2021
Graduate Certificate - Phlebotomy
Cambridge College of Healthcare & Technology
High School Diploma -
West Orange Highschool