Jordan Ligon
Knoxville,USA
Summary
Accomplished business professional with over 5 years of entrepreneurial experience. Demonstrated ability in managing administrative and technology operations, driving business and technology development, and optimizing sales operations. Skilled in video production and motion graphics, with a deep understanding of the filmmaking process. Proficient in editing and collaborating with technical production teams. Experienced in using various software for compressing, digitizing, and storing audio and video for pending streaming. Dedicated computer technician with nearly a decade of experience in upgrading systems, installing network components, and providing software demonstrations. Known for exceptional task prioritization, customer service, and troubleshooting skills. Founder and President of Aerial Helping Hands, a nonprofit organization focused on bridging social disparities and fostering community engagement through innovative business strategies.
Overview
6
6
years of professional experience
Work History
Collections Agent
First Horizon Bank
Knoxville, TN
07.2025 - 08.2025
- Managed customer accounts to ensure timely payments and minimize delinquencies.
- Conducted thorough account reviews to identify potential payment solutions for clients.
- Utilized collection software to track interactions and maintain accurate records of payment agreements.
- Developed effective communication strategies to negotiate repayment plans with customers.
- Analyzed trends in customer payment behaviors to refine engagement approaches and enhance recovery rates.
- Maintained high volume of calls and met demands of busy and productive group.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Middle School Counselor
Wesley House Community Center
Knoxville, TN
05.2024 - 07.2025
- Developed and implemented guidance programs addressing social-emotional learning and conflict resolution.
- Conducted workshops on study skills, stress management, and effective communication for student groups.
- Maintained accurate records of student interactions and progress for data-driven decision making.
- Provided crisis intervention support, ensuring student safety during challenging situations or emergencies.
- Evaluated program effectiveness using data analysis techniques to inform improvements and adjustments based on student needs and feedback.
- Oversaw career and job fairs to connect students with area schools and employers.
- Assisted with day-to-day operations, including community events, working efficiently and productively with all team members.
Founder/President
Aerial Helping Hands
Knoxville, TN
05.2023 - Current
- Lead and oversee all aspects of the organization, including strategic planning, program development, and financial management.
- Develop and implement initiatives to promote environmental sustainability, road safety, and community empowerment.
- Collaborate with local government agencies, community organizations, and businesses to achieve shared goals and objectives.
- Organize and participate in community events, such as neighborhood cleanups, safety workshops, and educational programs.
- Advocate for social justice and equity, working to address systemic issues and improve the quality of life for all community members.
- Build and maintain relationships with donors, sponsors, and volunteers to support the organization’s mission and programs.
- Manage a team of volunteers and staff, providing guidance, support, and oversight to ensure effective program delivery.
- Represent Aerial Helping Hands at meetings, conferences, and public events to raise awareness and support for the organization’s work.
- Monitor and evaluate program outcomes, using data to inform decision-making and improve program effectiveness.
Administrative Assistant
TN Orthodontic Studios
Knoxville, Maryville, Morristown
10.2023 - 04.2024
- Assisted patients at checkout, ensuring a positive experience and addressing any concerns regarding treatment plans, appointments, or payments.
- Scheduled appointments, managing the appointment calendar to optimize scheduling efficiency and accommodate urgent appointments.
- Coordinated billing, overseeing the billing process, including generating invoices, processing insurance claims, and following up on outstanding balances.
- Maintained patient records, ensuring accuracy, confidentiality, and compliance with privacy regulations.
- Provided administrative support, including answering phone calls, responding to emails, and filing documents.
- Ensured compliance with HIPAA and OSHA standards, staying informed about regulatory changes and implementing necessary policy and procedure updates.
- Provided exceptional customer service to patients and families, addressing questions and concerns with professionalism and empathy.
- Collaborated with the orthodontic team to ensure seamless patient care and office operations.
- Actively sought professional development opportunities to enhance skills and knowledge.
- Contributed to the success of Tennessee Orthodontic Studios by providing high-quality service and support.
Administrative Assistant
The Real Estate Firm Inc.- The Dustin Weaver Team
Knoxville, TN
04.2023 - 09.2023
- Wrote purchase agreements, disclosures and other contractual documents, using Authentisign to obtain signatures and complete paperwork.
- Organized and maintained systems to track leads coming from social media, website and other funnels.
- Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
- Communicated with appraisers, reviewers and bank departments to make closings go smoother.
- Connected purchasing clients to appropriate personnel to simplify transactions.
- Assisted in maintaining valuation documents to meet compliance regulations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
- Coordinated listing photography sessions to present properties to general public.
- Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
Owner/Operator - Media Production
Northern Aerial Services
Knoxville, TN
05.2020 - Current
- Sourced initial funding to get business up and running while planning initial structure.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw day-to-day operations of independent production company specializing in creating video products for webcasting, video streaming, commercials, weddings and special events.
- Created special effects for digital media publications and projects.
- Negotiated contracts and rates.
- Managed financial management systems, customer and production databases and inventory, production equipment and editing systems.
- Completed all post-production tasks, including quality assurance reviews, editing videos and adding graphics.
- Collaborated with advertisers and programmatic buyers to manage video production needs for diverse audiences.
- Edited stories and segments to fit within required timeframes.
- Collaborated with team members and other production companies to develop content and message of over 1000 hours of footage.
IT Specialist/Lead
IKVTechnologies/EcoTechVA
Knoxville, TN - Remote
04.2018
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Completed line work at heights using bucket trucks and underground using access points.
- Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
- Tested equipment, connections and signals to verify security system functionality.
- Installed, tested and serviced alarm systems to determine correction functionality.
- Led meetings with internal team members, consultants and contractors.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Terminated multiple types of cable connectors and modular plugs.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
Education
Accounting/Finance, Music Education
Maryville College
01.2019
High School Diploma - undefined
Smyrna High School
01.2015
Skills
- CRM and Office Management Software
- Technical Support
- Data Management
- Business Management
- Network Operating Systems
- Software Installation
- IT Security Management
- Video Production
- Community engagement
- Scheduling events and programs
LANGUAGES
English
Spanish
Timeline
Collections Agent
First Horizon Bank
07.2025 - 08.2025
Middle School Counselor
Wesley House Community Center
05.2024 - 07.2025
Administrative Assistant
TN Orthodontic Studios
10.2023 - 04.2024
Founder/President
Aerial Helping Hands
05.2023 - Current
Administrative Assistant
The Real Estate Firm Inc.- The Dustin Weaver Team
04.2023 - 09.2023
Owner/Operator - Media Production
Northern Aerial Services
05.2020 - Current
IT Specialist/Lead
IKVTechnologies/EcoTechVA
04.2018
High School Diploma - undefined
Smyrna High School
Accounting/Finance, Music Education
Maryville College
EXPERTISE
- Accomplished Business Professional:
- Leveraging a distinguished background of over 5 years in entrepreneurial ventures, showcasing an exceptional aptitude for strategic business management.
- Profoundly skilled in the orchestration of administrative and technological facets within business operations, resulting in optimized efficiency and streamlined workflows.
- A proven catalyst for business and technological advancement, substantiated by a track record of driving growth and expansion initiatives.
- Video Production and Motion Graphics Specialist:
- Exceptional expertise in all stages of the filmmaking process, from conceptualization to post-production.
- Proficient in video editing and motion graphics design, enhancing visual appeal and storytelling.
- Strong collaboration skills, effectively working with technical production teams to achieve creative vision.
- Enthusiastic Computer Technician:
- Demonstrating an unwavering commitment during nearly a decade of tenure as a Computer Technician, specializing in intricate system augmentations and meticulous network component integrations.
- Adept conductor of task prioritization, meticulously orchestrating seamless completion while assuring sustained peak system performance.
- Cultivating an unparalleled reputation for delivering superlative customer service, characterized by the effective resolution of client exigencies with unwavering professionalism.