Jordan Mabra
Troon Monster Golf Club
Port Jervis,NY
2
years of professional experience
Success-minded individual with a background in guest services and project management. Known for enhancing facility functionality and team effectiveness. Prepared to leverage expertise to drive operational excellence and guest satisfaction.
Work History
Guest Service Attendant
1 Year 1 Month- Enhanced guest satisfaction through dedicated service and proactive communication strategies.
- Oversaw daily operations to guarantee efficient club functions and enhance member satisfaction.
- Resolved guest inquiries promptly to maintain high levels of customer satisfaction and improve overall experience.
- Implemented strategies with team members to maintain facility cleanliness and organization, enhancing overall workplace functionality.
Host/Bus Person
11 Months- Welcomed and seated guests, fostering positive initial experiences and maintaining efficient service operations.
- Directed waitlist operations to enhance seating efficiency and customer flow during busy periods.
- Facilitated training sessions to enhance new hosts' understanding of customer service excellence and operational protocols.
- Aided communication between kitchen and front-of-house teams to enhance order delivery efficiency.
Education
Bachelor of Science - Sport And Entertainment Management
- Capstone Scholar
- Extracurricular Activities: Intramural Pickleball Club and Track Club
High School Diploma
- High Honor Roll [Freshman-Senior]
- Ranked in Top 4% of class
- 99.71 GPA
Skills
Guest relations expertise
Team player mentality
Conflict resolution
Training and mentoring
Hospitality experience
Availability and flexibility
Project management
Decision-making
Guest inquiry resolution
Food and beverage service
Effective communication
Spanish speaking skills
Volunteer and Activities
- Math tutor at High School
- 3 year Track Camp Counselor at High School Youth Track Camp
- 3 year Football Camp Counselor at High School Youth Football Camp
- Played on High School Football team for 4 years (Elected Captain Senior Year)
- Participated in High School Indoor/Outdoor Track Team for 4 years (Elected Captain for 3 consecutive years)
- Member of High School FBLA, Varsity and Chess clubs
Timeline
Guest Service Attendant
Troon Monster Golf Club
07.2025 - CurrentRead More
Host/Bus Person
Double S Smokehouse
07.2024 - 06.2025Read More
University of South Carolina
Bachelor of Science from Sport And Entertainment Management
Read More
Minisink Valley High School
High School Diploma
Read More