Jordan Mack
Jamaica
Summary
Experienced professional with a diverse background in various organizations, including Dollar Tree, First American: Titlevest, and OTG at JFK Airport. Successfully thrived in a retail role at Dollar Tree, gaining valuable skills as a cashier and stock worker. At First American: Titlevest, excelled as a post-closing specialist responsible for managing critical files such as Deeds and Mortgages, ensuring accuracy and efficiency in the process. Developed exceptional customer service skills while working as a Host at OTG, enhancing communication abilities with customers. Continuously growing and learning throughout my career, I have become a highly skilled and adaptable worker.
Overview
5
5
years of professional experience
Work History
Cargo Ramp Agent
Dnata
01.2025 - Current
- Streamlined communication between team members, leading to faster processing and movement of goods on the ramp.
- Minimized damage to cargo by handling goods with care, utilizing proper equipment to load and unload items efficiently without compromising safety.
- Improved cargo handling efficiency by implementing organized ramp procedures and safety protocols.
- Maximized space utilization within aircraft holds by strategically planning and executing optimal cargo placement.
- Enhanced teamwork among colleagues by demonstrating strong leadership skills, offering support when needed, and fostering a positive work atmosphere.
- Developed expertise in weight distribution principles, properly balancing loads across various types of aircraft to optimize fuel consumption rates during flights.
Porter
SSP America
11.2023 - 12.2024
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Increased workplace safety by immediately reporting potential hazards.
Host
OTG
03.2023 - 06.2023
- Worked with the kitchen to keep customers informed about wait times and to answer questions about the food
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied
- Organized menus, spaces, and special requests for guest parties and executed them
- Keep track of clean, dirty, and occupied tables by running the floor plan board and observing tables
- Kept an eye on the dining room and the flow of guests in order to maximize table usage and cut wait times by 40%
Post-Closing Specialist
First American: Titlevest
01.2021 - 08.2022
- Created loan packages and submitted them to title and escrow companies
- Checked and double-checked the details of loan applications and closing documents
- Customer files, department records, and regulatory paperwork were set up, stored, and updated by me
- Answered important calls pertaining their files, in order to help customers with their questions and concerns
- Took care of any packages that were rejected and resubmitted them in a timely manner
Stock Worker
Dollar Tree
09.2020 - 12.2020
- Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays
- Kept the aisles clear and clean to avoid accidents and make it easier for others to pass by while restocking
- Looked at the shelves in each aisle to see what needed to be replenished or reordered
- Separated all of the debris and packaging from the boxes for recycling or disposal
- Kept an eye on things
Education
No Degree - Business
Nassau Community College
Garden City, NYHigh School Diploma -
Queens High School For Teaching
Queens, NY06-2020
Skills
- Dangerous goods handling
- Loading and unloading
- Workplace cleanliness
- Shipping and receiving
- Documentation processing
- Customer service
- Problem-solving
- Heavy lifting
Timeline
Cargo Ramp Agent
Dnata
01.2025 - Current
Porter
SSP America
11.2023 - 12.2024
Host
OTG
03.2023 - 06.2023
Post-Closing Specialist
First American: Titlevest
01.2021 - 08.2022
Stock Worker
Dollar Tree
09.2020 - 12.2020
No Degree - Business
Nassau Community College
High School Diploma -
Queens High School For Teaching
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