Jordan Mackey
Jacksonville,FL
Summary
Dynamic hospitality professional with a proven track record at Il Lusso, excelling in customer service and strong multitasking abilities. Enhanced guest experiences through engaging interactions and efficient operations, contributing to increased satisfaction. Adept at suggestive selling and fostering teamwork, ensuring a clean and compliant environment while crafting high-quality cocktails.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
1
1
Certification
Work History
Bartender
Il Lusso
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Valet Captain
American Valet Services
- Streamlined communication between team members, resulting in improved workflow efficiency.
- Established rapport with guests upon arrival by providing friendly greetings and efficient service throughout their stay.
- Managed cash handling procedures to ensure accuracy in transactions while minimizing discrepancies or losses.
- Improved customer satisfaction by efficiently managing valet operations, ensuring timely vehicle retrieval, and providing friendly greetings and farewells.
Line Cook
Grom
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Bachelor - Finance
University of North Florida
Jacksonville, FL12.2026
Associate Of Arts - Business
Tallahassee Community College
Tallahassee, FL05.2025
Skills
- Strong multitasking
- Customer service
- Team player attitude
- Clear and effective communication
- Engaging personality
- Suggestive selling
Certification
ServSafe
Languages
Spanish
Elementary
Timeline
Bartender
Il Lusso
Valet Captain
American Valet Services
Line Cook
Grom
Bachelor - Finance
University of North Florida
Associate Of Arts - Business
Tallahassee Community College
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