Jordan Magana
2305 Sw 33rd St,Kansas
Overview
7
7
years of professional experience
Work History
Sales Consultant
Carmax
Remote
07.2025 - Current
- Developed tailored sales presentations to address client needs and drive product interest.
- Cultivated strong client relationships through effective communication and personalized service.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Schedule multiple types of appointment for customer and store efficiency
- Capable of controlling a high call volume and responding to customer in a timely manner
Customer Experience Assistant
CarMax
02.2022 - 07.2025
- Improve customer experience by providing additional knowledge and reccomendations to customers.
- Improve relationships between customers and other departments through active communication.
- Establish relationships with customers to promote loyalty.
- De-escalate customer issues/concerns and take up the chain of the leadership if needed.
Assistant store manager
Beauty Brands
01.2019 - 07.2021
- Coordinate with the store manager to oversee all aspects of store operations, including inventory management, sales forecasting, staff scheduling, and customer service related issues.
- Lead a team of both salon proffesionals as well as retail associates to meet weekly/monthly sales goals.
- Drive training initiatives to enhance product knowledge and sales techniques for team members.
- Interface with customers on a daily basis to ensure a high-quality experience and identify resolutions to salon/product issues.
- Support the store manager throughout the hiring process, including screening applicants, conducting interviews, and coordinating onboarding activities.
- Coordinate with the store manager to conduct performance evaluations, execute training initiatives, and develop incentives to drive employee engagement.
Landscape Designer
The Hilltop Landscaping
09.2018 - 12.2019
- Designed and implemented custom landscape plans for residential clients, meeting their aesthetic preferences and budget requirements.
- Collaborated with clients, contractors, and vendors to coordinate all aspects of landscaping projects from concept to completion.
- Utilized CAD software to create detailed drawings and renderings for client approval and project execution.
Education
College -
Shawnee Heights High School
Tecumseh, KS05.2017
Skills
- Customer service
- Attention to detail
- Problem solving
- Creativity
- Management skills
- Organization
- Adaptability
- Communication
Interests
- Art/Design
- Fashion design and marketing
Timeline
Sales Consultant
Carmax
07.2025 - Current
Customer Experience Assistant
CarMax
02.2022 - 07.2025
Assistant store manager
Beauty Brands
01.2019 - 07.2021
Landscape Designer
The Hilltop Landscaping
09.2018 - 12.2019
College -
Shawnee Heights High School