Jordan Martinez
Bayville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Paramount Residential Mortgage Group
Dunellen, NJ
11.2022 - Current
- Facilitated mortgage applications, ensuring compliance with regulations and lender guidelines.
- Evaluated creditworthiness of borrowers using advanced underwriting tools and systems.
- Conducted in-depth financial analyses to guide clients toward suitable mortgage products and solutions.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Server
Rosie's Ocean Gate
Ocean Gate, NJ
05.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours to optimize service flow.
- Trained new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Server
618 Restaurant
Freehold, NJ
02.2024 - 05.2025
- Multiple 5-star reviews on Google/OpenTable during first month.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Served food and beverages promptly with focused attention to customer needs.
Server/Banquet Server
Ruth's Chris Steak House
Short Hills, NJ
02.2022 - 02.2024
- Employee of the month during first year.
- Promoted to Head Banquet Server assisting large corporate dinners and gatherings.
- Received many company rewards for maintaining consistent five-star reviews.
- Received a score of 100% on multiple shopper reports.
Server/Bartender
LT Bar & Grill
Hackensack, NJ
08.2021 - 02.2022
- Developed new innovative cocktails for new seasonal cocktail menus.
- Memorize and sell up to five daily specials and beverage promotions to exceed daily sales goals.
- Accurately entered and served up to 150 guest orders per shift.
- Skilled in customer service, conversation skills and conflict resolution between bar customers.
Server/Bartender
Ruth's Chris Steak House
Manhattan, NY
11.2018 - 08.2019
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Multiple Employee of the Month awards during first year.
Server/Bartender
Outback Steakhouse
Secaucus, NJ
08.2016 - 11.2018
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Promoted to Bartender position.
- Promoted to Certified Trainer for Bartenders and Servers.
- Engaged in friendly conversation with patrons to build rapport and earn repeat business.
Education
Business Administration
Essex County College
Newark, NJHigh School - undefined
Jackson Memorial High School
Jackson, NJ06-2011
Skills
- Relationship building
- Customer service
- Client relationship management
- Positive attitude
- Interpersonal skills
- Financial strategy management
Certification
- Licensed Mortgage Loan Originator - Since 2022
Timeline
Server
Rosie's Ocean Gate
05.2025 - Current
Server
618 Restaurant
02.2024 - 05.2025
Mortgage Loan Officer
Paramount Residential Mortgage Group
11.2022 - Current
Server/Banquet Server
Ruth's Chris Steak House
02.2022 - 02.2024
Server/Bartender
LT Bar & Grill
08.2021 - 02.2022
Server/Bartender
Ruth's Chris Steak House
11.2018 - 08.2019
Server/Bartender
Outback Steakhouse
08.2016 - 11.2018
High School - undefined
Jackson Memorial High School
Business Administration
Essex County College