Jordan Mason Baptista
Canton,GA
Summary
Known for exceptional customer service and strong organizational abilities. Hardworking food service worker. Maintains focus under pressure, ensuring timely and accurate preparation of orders while adhering to health and safety standards. Efficient in managing kitchen tasks, from ingredient preparation to final presentation, ensuring clean and organized workspace.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food Service Manager
Chipotle
Holly Springs, GA
03.2025 - Current
- Oversee daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation and customer service standards.
- Implemented inventory management systems to reduce waste and improve efficiency.
- Analyzed customer feedback to refine service practices and enhance satisfaction levels.
- Tracked food production levels, meal counts, and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
Over the Road Truck Driver
Prime Inc.
Strafford, Missouri
10.2021 - 12.2024
- Loaded and unloaded cargo in a careful and timely manner while following all safety protocols.
- Managed time efficiently by maintaining a realistic schedule based on customer needs.
- Demonstrated strong organizational skills by keeping cab clean and organized at all times.
- Adapted quickly to changes in work environment such as new routes or different types of cargo.
- Developed positive working relationships with customers through courteous communication.
Team member
Willys Mexicana Grille
Kennesaw, Ga
07.2019 - 09.2021
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Memorized menu to help diners make informed meal choices.
- Processed payments and completed register transactions accurately.
- Prepared and served food and beverages to customers.
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
Sandwich Artist
Subway
Woodstock, Ga
10.2012 - 11.2018
- Handled cash and credit card transactions and handed back correct change.
- Greeted customers in a professional and friendly manner.
- Displayed strong organizational skills by stocking food items, restocking supplies, and cleaning equipment regularly.
- Developed excellent customer service skills, including building relationships with customers and providing efficient solutions to their needs.
- Maintained a clean and organized workspace while preparing sandwiches in accordance with health codes.
- Prepared sandwiches according to customer requests and dietary needs.
- Trained new employees in proper food safety procedures and sanitation regulations.
- Washed and sliced vegetables and stored unused ingredients in proper containers and fridges.
- Adapted quickly to changing demands of the restaurant environment during peak hours of operation.
Education
Associate of Science -
Cambridge Healthcare And Technology
Atlanta, GA05.2026
Skills
- Teamwork mindset
- Self-motivation and discipline
- Customer service
- Organized multi-tasker
- Fast and efficient service worker
- Sanitation and cleanliness
- Reliable and punctual
- Meal preparation
- Attention to detail focus
- Basic math
- Safe food handling
- Money handling
Certification
ServeSafe
Timeline
Food Service Manager
Chipotle
03.2025 - Current
Over the Road Truck Driver
Prime Inc.
10.2021 - 12.2024
Team member
Willys Mexicana Grille
07.2019 - 09.2021
Sandwich Artist
Subway
10.2012 - 11.2018
Associate of Science -
Cambridge Healthcare And Technology