Jordan Masone
New York,NY
Summary
Enthusiastic marketing graduate with a passion for luxury sales. Proficient experience utilizing brand management techniques to creatively and effectively strengthen consumer relationships and leverage sales. Dedicated to providing top service to high end clientle in fast paced environments.
Overview
3
3
years of professional experience
Work History
Brand Ambassador
Diptyque
New York, NY
08.2021 - Current
- Provided detailed product knowledge to customers.
- Executed daily store operations including opening and closing procedures.
- Processed payments accurately and efficiently using point of sale systems.
- Created attractive displays to draw attention to merchandise.
- Developed strong relationships with clients and converted first-time shoppers into regulars.
- Resolved customer complaints in an efficient and timely manner.
- Collaborated with team members to achieve store goals and meet or exceed personal goals (based on company and industry standards), ranging from $35,000 to $50,000 monthly.
- Implemented strategies for increasing brand awareness among potential clients.
- Assisted customers in purchasing decisions by asking open-ended, probing questions, determining each customer's financial capabilities and needs.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Provide an omni-channel customer service experience using digital platforms, SMS, and face-to-face marketing, ensuring a streamlined experience.
- Hosted and arranged promotional events for multiple storefronts that drove business results and celebrated clients.
Education
BBA - Advertising, Integrated Marketing Communications
Pace University
New York, NY05-2021
Advertising, Integrated Marketing Communications
American School of Business
Paris, France01-2020
Skills
- Attention to detail
- Brand awareness development
- Customer relationship building
- Excel and Microsoft Office Applications
- POS and end of day accounting procedures
- Product knowledge
- Sales expertise
- Social media, Email, and SMS marketing
- Upselling and cross selling
Timeline
Brand Ambassador
Diptyque
08.2021 - Current
BBA - Advertising, Integrated Marketing Communications
Pace University
Advertising, Integrated Marketing Communications
American School of Business
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