Jordan Maurer
Fredericksburg,TX
Summary
Results-driven Account Representative known for productivity and efficient task completion. Excel in communication, problem-solving, and adaptability.
Overview
2
2
years of professional experience
Work History
Consumer Accounts Rep in Member Services
Central Texas Electric Co-Op
Fredericksburg, TX
05.2024 - Current
- Reviewing usage records and explaining charges to members
- Respond quickly to member inquiries via phone or email
- Provide excellent customer service to ensure member satisfaction
- Facilitate payment arrangements for members, ensuring financial flexibility and support
- Assist members with online billing access and account setup
- Run billing reports on billing day as well as three days prior to ensure accurate billing
- Create service orders for new connections, transfers, upgrades and disconnect requests.
- Work transfer service orders, disconnect for non pay service orders, meter and net meter exchanges, net meter installs, and route reading service orders.
- Issue security light fix service orders and meter test service orders
- Report power outages during outage escalation
- Enter bank draft forms
- Run funds transfer date reports before draft day
- Post aid to construction payments
- Check contracts of guarantee and inactive accounts with membership or deposit.
- Many years of experience as a cashier
Education
Fredericksburg High School
Fredericksburg, TXSkills
- Utility billing
- Billing reports
- Payment processing
- Member support
- Attention to detail
- Task prioritization
- Time management
- Adaptability and flexibility
- Self motivation
Timeline
Consumer Accounts Rep in Member Services
Central Texas Electric Co-Op
05.2024 - Current
Fredericksburg High School