Teresa Isaacs
Boone,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Business Services Coordinator
New River Light & Power Co.
Boone, NC
01.2020 - 06.2022
- Read meters for billings and to make sure the readings are correct
- Examine customer accounts for mistakes or misreads
- Bill approximately 8,000 residential and commercial customers in four billing cycles monthly
- Connect brand new accounts and enter all information needed to bill
- Work with the meter tech department and new property owners to fix problems with new complexes moving into town
- Send customer delinquent notices and cutoff notices
- Work with I/T to help make the new computer system more user friendly
- Run monthly demand reports to monitor their usage is correct with the rate they are being charged
- Contact them when their rate will change to on or off demand
- Balance petty cash drawer
- Sign checks for A/P and emergency crisis help reimbursement
- Prepare monthly reports for administration and property owners
- Accept and process customer payments
- Provide excellent customer service.
- Sorted and distributed incoming mail.
- Operated mail processing equipment and manually sorted mail.
- Received, sorted and organized incoming letters and packages.
- Operated postage machines to affix stamps onto envelopes.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Utilized automated sorting machines to quickly sort large volumes of mail.
Business & Tech Applications Tech
New River Light & Power Co.
Boone, NC
09.1998 - 01.2020
- Accept and process customer payments in cash, credit cards and checks, checking for validity
- Acknowledge customer issues and resolve their problems quickly and efficiently
- Effectively communicate with other employees and upper management to ensure complete care of customers
- Fulfill administrative duties, including completing and filing paperwork, directing a multi-line phone and provide support for customer accounts
- Greet customers and offer the assistance where possible
- Generate billing for approximately 8,000 customers on four monthly dates
- Prepare monthly reports for administration and property owners
- Daily A/R balancing.
- Processed and sorted incoming mail according to specified criteria.
- Operated postage meter machine to affix correct postage on outgoing mail.
- Received, sorted and distributed incoming mail.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Operated mail room equipment or machines to perforate, stuff envelopes or apply postage.
Education
High School Diploma -
Watauga High School
06.1989
Skills
- Customer service
- Utility Billing
- Effective oral and written communication skills
- Detail oriented
- Schedule Management
- Team Collaboration
- Time Management
- Mail Handling
- Mail Sorting
- Mail Distribution
Timeline
Business Services Coordinator
New River Light & Power Co.
01.2020 - 06.2022
Business & Tech Applications Tech
New River Light & Power Co.
09.1998 - 01.2020
High School Diploma -
Watauga High School
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