Jordan McCall
Summary
Proven in creating exceptional guest experiences in fast-paced environment, seeking to transition into new field. Developed skills in effective communication and safety management, ensuring smooth operations and guest satisfaction. Looking to leverage these abilities in new and challenging setting.
Overview
3
3
years of professional experience
Work History
Attractions Attendant
Universal Studios Orlando
Orlando, FL
11.2025 - Current
- Facilitated guest interactions, ensuring exceptional customer service and satisfaction.
- Operated attraction equipment, adhering to safety protocols and operational guidelines.
- Assisted with queue management, optimizing flow and reducing wait times for guests.
- Collaborated with team to enhance guest experiences through effective communication and teamwork.
House Attendant
Universal Studios Orlando, Halloween Horror Nights
Orlando, FL
07.2025 - 11.2025
- Utilized communication and teamwork skills to coordinate with other attendants and entertainment staff during high-traffic periods
- Coordinated with attendants and entertainment staff during high-traffic periods to maintain smooth operations.
- Identified safety and operational risks, implementing proactive measures to prevent disruptions.
- Created and managed queue lines by setting up and breaking down stanchions and ropes.
Barista
Dutch Bros
Jacksonville, FL
02.2025 - 07.2025
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Prepared high-quality beverages using espresso machines and brewing equipment.
- Assisted in training new baristas on beverage preparation and customer interaction protocols.
- Maintained cleanliness and organization of workstations to support efficient operations.
Woody’s Lunch Box
Disney’s Hollywood Studios, Walt Disney World Disney College Program
Orlando, FL
08.2024 - 12.2024
- Upheld Disney’s 5 Keys to maintain a safe, welcoming, and immersive environment to guests while working with fellow cast members. Immersed guests by staying in character and contributing to the storytelling of Toy Story land.
- Supported food preparation efforts to ensure high quality and safety standards were consistently met., ensuring food quality and safety standards are met.
- Engaged with colleagues to ensure seamless operations and enhance the overall guest experience. with other team members to ensure efficient guest service.
- Adapted to high volume situations by quickly shifting roles to meet changing operational demands. situations, possibly shifting roles as needed.
Lead Budtender
AYR Wellness
Jacksonville, FL
04.2023 - 01.2024
- Supervised daily operations, ensuring compliance with all regulatory requirements and company policies.
- Mentored junior budtenders, enhancing product knowledge and customer service skills.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Assisted in inventory management, optimizing stock levels through accurate forecasting and reporting.
Education
Associate of Science -
Valencia College
Orlando, Florida07-2026
Associate of Science - Theatre and Entertainment Technology
Florida State College at Jacksonville
Jacksonville, Florida07-2024
Timeline
Attractions Attendant
Universal Studios Orlando
11.2025 - Current
House Attendant
Universal Studios Orlando, Halloween Horror Nights
07.2025 - 11.2025
Barista
Dutch Bros
02.2025 - 07.2025
Woody’s Lunch Box
Disney’s Hollywood Studios, Walt Disney World Disney College Program
08.2024 - 12.2024
Lead Budtender
AYR Wellness
04.2023 - 01.2024
Associate of Science - Theatre and Entertainment Technology
Florida State College at Jacksonville
Associate of Science -
Valencia College