Jordan McCarthy
Greenwood,IN
Summary
Create consistent and positive customer experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees.
Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Mobile Expert
T-Mobile
Greenwood, IN
09.2022 - Current
- Performed in-store product demonstrations at assigned events.
- Monitored wireless sales space to establish familiarity with various carriers.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Replenished, faced and organized merchandise on shelving.
- Guided customers to quickly locate merchandise in showroom.
- Monitored entrances and exits to promote store safety and minimize product loss.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained sound knowledge of company product suites.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Project Manager
Harena Data
Franklin, Indiana
05.2021 - 11.2021
- Fostered relationships with vendors to promote positive working relationships.
- Updated spreadsheets and documents, tracked information, and compiled data to improve efficiency.
- Developed and initiated projects and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Identified, reviewed and applied policies and procedures.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Drove team success through shared vision and recognition of quality performance.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Contacted over 400 High Schools across The United States regarding their participation for The Esports Combine
- Communicated with over 500 Colleges and Universities regarding their participation for The Esports Combine
Store Manager
Ultimate Gaming Xperience
12.2018 - 07.2020
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Instructed staff on appropriately handling difficult and complicated sales and unhappy customers
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
Education
Bachelor of Arts - Business Administration And Management
Indiana Institute of Technology
Fort Wayne, IN06.2024
High School Diploma -
Whiteland Community High School
Whiteland, IN06.2018
Skills
- Relationship building and management
- Order management
- Team leadership and coaching
- Maximizing profitability
- Excellent customer service skills
- Contract Review and Recommendations
- Advanced Problem Solving
- Project Management
- Team Bonding
- Technical Support
- Logistics Management
- Advanced understanding of Powerpoint, Sheets, Word, Slides
- Project planning and development
- Mobile Device Management
- Mobile Security Best Practices
- Product Knowledge
- Inventory Management
- Customer Assistance
- Cash Handling
- Ability to Lift 40 Pounds
- Basic Mathematics
- Excellent Written and Verbal Communication
- Speech Clarity
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Creative Thinking
- Team Cooperation
- POS Software
- Store Opening and Closing
- Reliable and Responsible
- Adaptable and Flexible
- Inventory and Stocking
- Positive Customer Engagement
- Goal-Driven
- Honest and Dependable
- Register Opening and Closing
- Merchandise Recommendations
Accomplishments
2023 Quarter 4 "Crown Champion" - Finished within Top 10 of all Mobile Experts within my store's district.
Timeline
Mobile Expert
T-Mobile
09.2022 - Current
Project Manager
Harena Data
05.2021 - 11.2021
Store Manager
Ultimate Gaming Xperience
12.2018 - 07.2020
Bachelor of Arts - Business Administration And Management
Indiana Institute of Technology
High School Diploma -
Whiteland Community High School